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Business Operations Analyst I @ Conduent

Guatemala City, Guatemala, GTOnsiteFull-time
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About this role

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

General Profile

• Performs routine assignments. • Develops skills by performing structured work assignments. • Uses existing procedures to solve routine or standard problems. • Receives instruction, guidance, and direction from others.

Functional Knowledge

• Requires a conceptual understanding of theories, practices, and procedures.

Business Expertise

• Applies general knowledge of business developed through education or experience.

Impact

• Impacts the accuracy of own work. • Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities. • Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems. • Asks questions and checks for understanding.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Responsibility Statements • • Oversee the end-to-end processing of invoices, expense reports, and high-volume billing to guarantee accuracy and timeliness. • Track and report on operational metrics • Perform monthly P&L reconciliations • Track departmental KPIs, identify variances, and create dashboards using data tools like Power BI to provide operational and financial insights. • Enforce internal financial controls, verify expense reports, and ensure all transactions align with company policies and audit requirements • Research problem areas involving financial transactions and documents processes used to correct issues • Receives and responds to complex group accounting inquiries via mail, teams and other tools • Handles updating changes, including exceptions, upgrades, changes and name corrections • Schedule flexibility, open to work on weekends, holidays for the biweekly and month end closings. • Must be able to work independently and function in a high volume, deadline-oriented environment • Drive operational efficiency by identifying risk areas and leading technological upgrades or automation initiatives

• Assists Business Intelligence team by attending meetings.

• Collects data from internal and external customers and analysis to generate reports and operational dashboard.

• Create operational reports to aid decision-making.

• Provide operational support by scheduling web ex meetings and preparing materials for leadership.

• Develops basic knowledge of the overall business organization, operating processes by any governing policies and regulations over such programs.

• Core Requirements

• Technical Skills: Advanced proficiency in Microsoft Excel (VLOOKUPs, pivot tables) and experience with enterprise accounting software. • Soft Skills: High attention to detail, strong problem-solving abilities, and excellent cross-functional communication for internal and vendor stakeholder management

• Schedule flexibility, open to work on weekends, holidays for the biweekly and month end closings.

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