About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Requirement:
• 12+ years in BPO operations, Finance & Accounting services (Automotive domain added advantage)
• 5+ years in senior leadership or director‑level roles, leading large-scale global operations of 700+ FTEs.
• Strong experience in multi‑tower delivery, governance, contract negotiations, and operational excellence.
• Deep expertise in digital transformation, automation, AI, analytics, and ERP/platform modernization ( SAP).
• Strong commercial acumen with a proven track record in managing RFP's, RFQ's, budgets, revenue, and profitability.
• Available to work in UK hours.
Job Responsibilities:
• Leads global, multi‑tower operations for 1000+ FTEs, driving strategic execution, performance stability, and resource optimization across delivery locations.
• Spearheads digital transformation initiatives—including automation, AI, analytics, and ERP modernization—to improve efficiency, accuracy, and scalability.
• Manages end‑to‑end financial governance, ensuring commercial discipline, profitability, and strong executive‑level client partnerships while supporting business growth.
• Builds organizational capability by developing leaders, strengthening succession pipelines, and fostering a high‑performance culture focused on accountability and innovation.
• Ensures smooth functioning by overseeing operations & teams.
• Participates in organizational initiatives and discussions for growth and development.
• Ensures optimal staffing and spearheads recruitment and training strategies.
• Works closely with the leadership to develop and implement strategy to achieve departmental objectives and targets.
• Oversees financial functions for the team and drives financial efficiency for the team.
• Supports business development by participating in business development initiatives and discussions with internal stakeholders and clients.
• Represents team in leadership and client meetings.