About this role
Job summary
An opportunity has arisen for an Patient Choice Advisor to join to the Single Point of Access Team (SPA). The post will be based at the Northern General Hospital.
The successful candidate will support patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and signposting referrals to the most appropriate community service.
Main duties of the job
Provide the opportunity for patients to choose the appropriate service provider by offering choice. Managing the patient's referral to the selected care provider, taking ownership to ensure the patients experience is excellent.
To act as a single point of contact for Sheffield Teaching Hospital staff, GP practices and Secondary Care Providers, dealing with enquiries in a sensitive, confidential, effective and timely manner.
To effectively manage the booking of clinic appointments for patients, offering a choice of location, date, time ensuring we meet the patient's needs to achieve a positive outcome for each patient.
To administer the booking of appointments on SystmOne and Connect. Generate appointment letters and patient information to confirm time and date agreed and to reschedule appointments if necessary.
To work within an environment that receives and makes a high volume of inbound and outbound calls on behalf of the services currently managed via the SPA. These services include - Therapy Services, continence, District Nurses, Phlebotomy, Long Term Conditions, heart failure, Active Recovery, COPD, Hospital at Home and Urgent Community Response
Undertake general administration duties including post, registration of all referrals, data collection, accurate and timely data entry, word processing and inputting information on SystmOne and Connect and being able to prioritise and organise own workload.
About us
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent (A-C/4-9 in English & Maths) or equivalent experience NVQ level 3 in Business Administration/Customer Care or equivalent qualification.
Desirable
OCR Word Processing Level II or equivalent ECDL or equivalent
Further Training Essential
General knowledge of the NHS
Experience Essential
Extensive and relevant experience in administration duties, either in NHS or similar organisation Excellent Patient/Customer care skills Effective communications skills both written and verbal Experience of dealing with a high volume of telephone enquiries Experience in the use of data and/or databases.
Desirable
An understanding of basic medical terminology, anatomical and clinical terms.
Special Skills/Apptitudes Essential
Excellent organisational skills with the ability to deliver work in line with Directorate priorities and timescales. Excellent interpersonal and oral skills Good written communication skills Ability to deal with patients details in a caring and confidential manner Ability to work in a multi-disciplinary team Working knowledge of general office software including Microsoft Office, Excel, E-mail Numeric skills Confident when dealing with patients, colleagues and members of the general public Ability to work on own initiative with minimum supervision and prioritise own workload
Desirable
General knowledge of the NHS and Community health care Knowledge/use of SystmOne/Connect
Other Factors Essential
Excellent team player Ability to understand, demonstrate and maintain confidentiality and security in the department Self-motivated and enthusiastic Reliable Committed to equal opportunities Ability to prioritise and meet deadlines Ability to work under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust
Address Northern General Hospital
Herries Road
Sheffield
S5 7AU
United Kingdom
Employer's website https://www.sth.nhs.uk (Opens in a new tab)