About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Requires broad technical expertise and industry knowledge. • Accountable for functional, operational, and/or program management. • Assists others in achieving goals. • Manages performance appraisals and pay reviews. • Manages training for 3 or more employees. • Manages hiring and termination actions.
General Profile
• Provides leadership to managers and senior professional staff. • Adapts and executes functional or departmental business plans. • May contribute to the development of strategies. • Makes decisions based on resource availability and functional objectives.
Functional Knowledge
• Understands and applies concepts in the field of expertise. • Has basic knowledge of other disciplines.
Business Expertise
• Understands how to improve efficiency across related teams.
Impact
• Impacts results in the short-term, with potential long-term results. • Guided by functional business plans.
Leadership
• Sets priorities and allocates resources for related teams. • Proactively manages resources to meet department goals.
Problem Solving
• Resolves complex technical and operational problems.
Interpersonal Skills
• Uses clear communication skills to influence others, including senior leadership.
Responsibility Statements
• Participates in the definition of the business strategy with the clients and the upper managers. • Drives business unit performance to meet SLAs, adhere to business unit metrics, and accomplish account performance. • Drives innovation and efficiencies of business opportunities. • Applies process improvements and/or new systems. • Manages employee teams through coaching and developing, addressing people matters, and identifying development needs. • Manages the client relationship ensuring customer satisfaction. • Generates reports on performance measurement and KPIs to facilitate business decisions. • Responsible for business unit compliance with organizational policies and local regulations. • Responsible for the successful implementation and execution of the business continuity plan (BCP). • Performs other duties as assigned. • Complies with all policies and standards.