About this role
Job summary
An opportunity has arisen at the Samuel Johnson Community Hospital for a Pathway Team Leader (Medical Secretary) within the Staffordshire Community Secretaries.
The Pathway Team Leader will provide an efficient Medical Secretarial service to the Consultants and their team in respect of NHS work, working flexibly with or alongside other medical secretarial staff, Consultants and their teams and other teams as required. Day to day management of secretarial staff will also be required as part of this role, ensuring the smooth running of the Patient Pathway.
Main duties of the job
To act as the primary point of contact for patients and medical staff on behalf of the Consultant and their team ensuring that all queries are answered with skill, sensitivity and in a courteous and professional manner.
Typing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standards.
Ensure that urgent test results/correspondence is brought to the immediate attention of the Consultant or his/her team.
An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.
Accurately informing patients/clinicians of outcomes and information to influence the effective service delivery for all patients.
Day to day management: initial stages of grievance and discipline; appraisal, acting as an appointment panel member; ensuring that appropriate training is delivered to staff; reviewing work performance and progress; work allocation and checking.
Approves and records annual leave ensuring the secretarial cover is adequate to continue delivering the service.
Ensure all staff mandatory training is up to date and can relay accurate reports to the management team.
Undertake own necessary training as and when required by the Trust.
Escalate any urgent problems to a senior manager within a timely manner.
Closing date of applications: 11 June 2026
Date of interview: 25 June 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts:
We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Education & Training Essential
A good standard of English to GCSE or equivalent Audio typing qualification or experience
Desirable
NVQ III in Business Administration or equivalent knowledge and skills
Experience Essential
Previous experience working in a medical secretary role and understanding of medical terminology Advanced level of IT literacy with experience of using a range of IT applications Ability to use various NHS systems Understanding of 18 Week RTT
Desirable
Experience of leading a team
Skills Essential
Ability to work independently and as part of a team Ability to plan, organise and prioritise own workload effectively Ensure accuracy of patient correspondence Ability to exercise judgment when dealing with patient/staff enquiries/problems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust
Address Samuel Johnson Community Hospital
Trent Valley Road
Lichfield
WS13 6EF
United Kingdom
Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)