About this role
Job summary
The Booked Admissions Team have an opportunity for this Senior Booking Co-Ordinator role full time.
We are seeking candidates who are proactive, motivated, excellent communicators, methodical and have an eye for detail. Candidates should enjoy working in challenging and busy environments.
Training will be available to any applicant who shows that they have transferrable skills.
Main duties of the job
The Senior booking coordinator is an autonomous role, working as part of the wider Booked Admission team located at Stoke Mandeville. The main duties of the role include
Responsibility for managing the admitted waiting lists for consultants from the Trauma and Orthopaedic service.
Ensuring patients are booked in order of the clinical priority or by the longest waiting whilst adherring to the Trust's access policy and RTT rules.
Liaising with consultants, service managers for surgical specialties, Theatres and other stakeholders
Ensuring patients have been referred to Pre-operative Assessment appropriately and that fitness has been confirmed. Calm and efficient communication with the patient in respect of their pathway and dates for surgery - responding promptly and using a variety of communication methods. Ensuring patients have been appropriately booked on to the appropriate theatre lists on to Bluespier (Theatre system) in a timely fashion Demonstrating hight standards of professionalism and confidentiality
About us
Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect. Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve. A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families. What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. Our care values are collaborate, aspire, respect and enable.
Job description Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person Specification
Education, Qualifications & Training Essential
Good Basic Education
Desirable
GCSE or equivalent in Maths and English Customer Care Course or equivalent
Experience Essential
Use of Microsoft office packages Good communication skills, at all levels and across a range of individuals including clinical staff and patients Experience of having worked to performance targets and within a service level agreement
Desirable
Experience of working in the NHS
Skills, Abilities & Knowledge Essential
Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers Able to give attention to detail when scheduling of appointments to prevent breaches of waiting list targets. Aware of Confidentiality code of practice in relation to patients and staff Able to work under pressure and deal with conflict situations to an amicable conclusion. Flexible working attitude in order to be multi skilled in different areas of the service Ensure punctuality and reliability of self to ensure good relationship within team environment.
Special Circumstances Essential
Ability to work flexible hours, as the service requires Ability to work across multiple sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Buckinghamshire Healthcare NHS Trust
Address Mandeville Wing, Stoke Mandeville Hospital
Mandeville Road
Aylesbury
HP21 8AL
United Kingdom
Employer's website https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)