About this role
Job summary
An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Ophthalmology Booking Team as a booking co-ordinator. We are looking for candidates who have a good basic education, GCSE or equivalent in Maths and English, and who have clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary teams, patients and carers.
Main duties of the job
Excellent customer service skills and experience are vital as the role is patient facing. A basic understanding of Microsoft applications would be helpful but is not essential as training will be provided. You must be reliable, able to work well in a team and feel comfortable working under pressure but also have the ability to work autonomously when required.
As a member of the Ophthalmology Booking Team this role is pivotal in ensuring we achieve several government targets around patient waiting times. Your duties will involve making and rescheduling patient appointments using the electronic patient record platform whilst applying knowledge of targets and specialty specific requirements. This requires a high level of accuracy and focus. You will also be dealing with queries from internally and externally, providing an efficient and effective administration service.
About us
Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, youll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
We are committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
Our CARE values are collaborate, aspire, respect and enable.
Job description Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person Specification
Skills, Abilities & Knowledge Essential
Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers. Excellent keyboard skills to ensure all Outpatient activity is recorded onto the bespoke database in accordance with the Data Protection Act 1998 Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets Able to work under pressure and deal with conflict situations to an amicable conclusion. Flexible working attitude in order to be multi skilled in different areas of the service. Ensure punctuality and reliability of self to ensure good relationship within team environment. Aware of Confidentiality code of practice in relation to patients and staff.
Education, Qualifications & Training Essential
Good Basic Education GCSE or equivalent in Maths and English
Desirable
Customer Care Course or equivalent
Experience Essential
Customer service experience
Desirable
Previous NHS or healthcare experience
Special Circumstances Essential
Booking coordinators are required to work using VDU and keyboards and also deal with patients/other contacts face to face and on the telephone. The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences. Ability to travel to other sites to support or train.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Buckinghamshire Healthcare NHS Trust
Address Stoke Mandeville Hospital
Mandeville Road
Stoke Mandeville
HP21 8AL
United Kingdom
Employer's website https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)