About this role
Job summary
We are looking to recruit a full time (37.5-hour) Band 2 SPOC Operative on a permanent basis to support our Gateshead Equipment Service based at Team Valley, Gateshead.
The post holder will join a team of administrative support staff who provide essential administrative functions, whilst interfacing with clinical and administrative staff, patients and the general public. The service is fast paced, and you would be expected to carry out a variety of administrative tasks.
Candidates must be able to demonstrate they can communicate effectively with people at all levels by telephone and in person. Excellent organisational skills and time management are also essential. The ability to prioritise a busy workload is desirable.
Excellent keyboard skills and a working knowledge of software packages is essential.
There is an expectation to work between the hours of 8.00am and 4.30pm Monday to Friday
Main duties of the job
To act as the first point of contact for telephone, electronic, and face to face enquiries into the service
To process requests for loan equipment in a timely manner using electronic ordering and delivery system
To process requests for minor adaptations assessments
To process requests for maintenance
To act as service representative, meet and greet patients
Provide reception cover
To support wider admin team as required
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description Job responsibilities
To act as the first point of contact for telephone, electronic, and face to face enquiries into the service
To process requests for loan equipment in a timely manner using electronic ordering and delivery system
To process requests for Adult Social Care Direct assessments
Issuing equipment from warehouse to requisitioners / patients or families using handheld scanner
Support warehouse function and associated stock control, receiving goods into warehouse, picking and preparing orders.
To process requests for maintenance
To act as service meet and greet, and provide reception cover
To support wider admin team as required
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Person Specification
Experience Essential
Excellent customer care skills Experience in customer service role Experience of Single Point of Contact (SPOC) operations Experience of electronic booking systems Willingness to update knowledge & skills as part of continuous professional development Experience of computer packages & software including Excel, Word & Outlook
Desirable
Experience in health and social care environment Knowledge of ELMS operating system or similar systems Experience of CISCO call centre or equivalent
Attitude Essential
Willingness to update knowledge and skills as part of continuous development plan Be flexible and adaptable to the changing needs of the service Self-confidence
Planning and Organisation Essential
Ability to organise own workload and prioritise competing demands
Skills and Knowledge Essential
Ability to work as part of a team, developing good working relationships with service users and partner organisations Ability to maintain confidentiality / security
Qualifications Essential
Educated to NVQ2 / GCSE standard or equivalent qualification Experienced IT user
Desirable
NVQ 2 Customer Care or equivalent
Analytical and Judgmental Desirable
Ability to work autonomously
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust
Address Gateshead Equipment Services
Unit 2, Queens Park
Team Valley Trading Estate
GATESHEAD
Tyne And Wear
NE11 0QD
United Kingdom
Employer's website https://www.stsft.nhs.uk (Opens in a new tab)