About this role
At DigiTid Solutions, we're changing the way businesses operate through innovative BPM strategies. We need a dynamic Vice President of Operations (Business Excellence) to lead the charge in driving efficiency, and process improvement globally. This role is instrumental in shaping our clients' success.
• Lead business excellence initiatives for BPM portfolio standardization, including process governance and SOP development. • Drive simplification, automation and digitization for enhanced scalability and efficiency. • Act as Global Process Owner, aligning processes with best practices globally. • Set and improve performance standards, evaluating delivery against benchmarks. • Partner with operations to recover and stabilize underperforming accounts. • Embed continuous improvement methodologies across the organization. • Work with tech and analytics teams to integrate AI and automation into core processes. • Measure and report on operational metrics, ensuring accountability. • Support strategic initiatives and collaborate with the leadership team. • Drive cultural change with a focus on operational discipline.
• 15+ yrs exp. in Operations/Business Excellence, BPM, BPO or shared services. • Track record in driving standardization and automation-led transformation. • Lean Six Sigma expertise (Black Belt or higher). • Hands-on with process re-engineering and automation tools. • Experience managing global processes and governing frameworks. • Skills in leadership, stakeholder mgmt & changing management, essential. • Excellent communication, analytical & problem-solving skills.