About this role
• Technical proficiency: Strong knowledge of operating systems (e.g., Windows), hardware, and software is critical.
• Problem-solving: Ability to diagnose and solve technical issues efficiently.
• Communication: Clear and effective communication skills to interact with non-technical users.
• Patience and empathy: Ability to remain calm and helpful when dealing with users who are frustrated.
• Networking knowledge: Basic understanding of networking concepts is necessary for troubleshooting connectivity problems
• Provide technical support: Respond to user-submitted tickets to resolve hardware, software, and network issues.
• Install and configure systems: Set up new computers, install software, and configure systems according to company standards.
• Troubleshoot and repair: Diagnose and fix problems by investigating error messages, system logs, and testing alternative solutions.
Graduate