About this role
Job summary
An opportunity has arisen to join a small, dedicated admin team in CIAU as a Receptionist/Clerical Officer to contribute to the delivery of an efficient and effective reception and administrative service within the department.You will work on a rota basis across several administrative tasks to maintain competency and diversity in roles and duties.
Previous administrative experience including Booking or Appointment experience would be beneficial, but is not essential as full training will be provided.
Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.
Main duties of the job
The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality Patient Access Service.
The successful applicant will be a strong team player, highly organised with the ability to manage their own workload as well as being flexible enough to support colleagues. The successful applicant will also have excellent communication skills and demonstrate empathy when speaking with patients.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications Essential
GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
NVQ Level II in Business Administration / Customer Service / IT
Experience Essential
Experience of working within an office environment Experience of working in a public facing role.
Desirable
Relevant experience within the NHS
Further Training Essential
Knowledge of / experience of using information and/or customer service systems. Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
Previous experience Infoflex / 59R Software Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge Essential
Excellent communication skills, with ability to deal with staff at all levels. Displays use of initiative with effective organisational skill Ability to prioritise and work to strict/conflicting deadlines Understanding of data protection issues and the ability to maintain confidentiality On-going commitment to personal development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust
Address Northern General Hospital
Herries Road
Sheffield
S5 7AU
United Kingdom
Employer's website https://www.sth.nhs.uk (Opens in a new tab)