About this role
• Basic knowledge of Windows OS, MS Office,O365 and networking fundamentals. • Familiarity with ticketing systems. • Good communication and interpersonal skills. • Ability to work independently and in a team environment. • Willingness to learn and grow in a fast-paced IT environment. • Provide first-level support for desktop, laptop, printer, and peripheral issues. • Troubleshoot hardware and software problems via phone, email, or in-person. • Install, configure, and maintain operating systems and applications. • Manage user accounts, passwords, and access rights in Active Directory. • Assist with onboarding/offboarding processes including system setup and recovery. Escalate unresolved issues to L2/L3 support teams as needed.
• Basic knowledge of Windows OS, MS Office,O365 and networking fundamentals. • Familiarity with ticketing systems. • Good communication and interpersonal skills. • Ability to work independently and in a team environment. • Willingness to learn and grow in a fast-paced IT environment. • Provide first-level support for desktop, laptop, printer, and peripheral issues. • Troubleshoot hardware and software problems via phone, email, or in-person. • Install, configure, and maintain operating systems and applications. • Manage user accounts, passwords, and access rights in Active Directory. • Assist with onboarding/offboarding processes including system setup and recovery. Escalate unresolved issues to L2/L3 support teams as needed.
Graduate