About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a vital role in our customer care and collections process. Your primary focus will be to ensure a seamless and efficient customer experience, while also overseeing the effective management of our collections team. You will act as a bridge between our customers and the company, ensuring their satisfaction and loyalty.
• Lead and mentor the collections team, providing guidance and support to ensure high performance. • Handle complex customer inquiries and complaints, offering timely and effective resolutions. • Develop and implement strategies to enhance customer satisfaction and retention. • Monitor and analyze customer feedback to identify areas of improvement. • Collaborate with other departments to ensure a cohesive and efficient customer journey. • Oversee the accurate and timely processing of customer payments and collections. • Ensure compliance with legal and regulatory requirements in the collections process. • Maintain and update customer records, ensuring data accuracy and confidentiality. • Conduct regular performance reviews and provide feedback to the team. • Stay updated with industry trends and best practices in customer care and collections.
• A minimum of 5 years of experience in a customer care or collections role, with at least 2 years in a leadership position. • Excellent communication and interpersonal skills, with a customer-centric approach. • Strong problem-solving abilities and a proactive mindset. • Proficiency in using customer relationship management (CRM) systems and MS Office. • Ability to work independently and manage a team effectively. • Analytical skills to interpret data and make informed decisions. • Familiarity with collections industry regulations and best practices. • A positive and professional attitude, with a focus on customer satisfaction. • Excellent time management and organizational skills. • Willingness to continuously learn and adapt to new industry developments.