About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
We are looking for an experienced and skilled Team Leader to join our dynamic team at Digitide Solutions Limited. The Team Leader will play a crucial role in guiding and motivating a team, ensuring high-quality performance, and driving sales and cross-selling initiatives. This role requires excellent communication skills, a strong understanding of BFSI processes, and the ability to coach and develop team members.
• Lead and manage a team, providing guidance and support to ensure efficient and effective performance. • Drive sales, cross-sales, and upselling of products and services within the team, meeting set targets. • Coach and develop team members, enhancing their skills and knowledge, and providing regular feedback. • Ensure compliance with company policies and procedures, maintaining a high standard of professionalism. • Monitor and analyze team performance, identifying areas for improvement and implementing strategies. • Collaborate with other departments and stakeholders to ensure smooth operations and achieve business goals. • Handle customer queries and complaints, maintaining a high level of customer satisfaction. • Stay updated with industry trends and best practices, and implement innovative ideas. • Conduct performance evaluations and provide constructive feedback to team members. • Ensure a positive and inclusive team culture, fostering a collaborative work environment.
• Bachelor's degree from a UGC/AICTE-approved institution. • Fluency in English and Hindi or regional language, with excellent communication skills. • Minimum 3 years of experience, including 1 year in a BFSI process Call Centre. • Experience in coaching and developing team members' skills. • Proven track record in driving sales and cross-selling initiatives. • Strong problem-solving and decision-making abilities, with knowledge of bank products and competitors. • Versant test score of 4 or above, and a typing test with a speed of 25-30 WPM and 85% accuracy. • For Email, Webchat, and Social Media Team Leaders: Written Versant score of 60+ and English speaking Versant score of 5 or above. • Ability to work independently and manage multiple priorities. • A proactive and results-driven approach to work.