About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Care Executive in our CLM Domestic Diversified | Inbound department, you will play a vital role in ensuring a positive and supportive experience for our patients. Your primary responsibility will be to handle inbound and outbound calls, offering a listening ear and providing accurate information to patients facing male and female fertility issues. This role requires a flexible and dedicated individual who is willing to work various shifts, including weekends, festivals, and national holidays, to ensure uninterrupted support for our patients.
• Handle inbound and outbound calls from patients with inquiries related to fertility issues. • Provide accurate and empathetic support, offering guidance and resources to patients. • Maintain a professional and friendly demeanor at all times, ensuring a positive customer experience. • Document and update patient records accurately, ensuring confidentiality and data protection. • Collaborate with the healthcare team to ensure a seamless patient journey and effective communication. • Stay updated with the latest fertility treatments and advancements to offer relevant and reliable information. • Handle patient escalations and complaints with a calm and solution-oriented approach. • Work closely with the marketing team to promote fertility awareness and our services. • Ensure compliance with company policies and procedures, especially regarding patient confidentiality. • Be flexible and adaptable to changing work schedules, including shifts and special events.
• Basic knowledge of fertility and related healthcare topics is preferred. • Excellent communication skills, both verbal and written, with the ability to listen actively. • Empathy and a patient-centric approach to customer care. • Ability to work independently and manage a high volume of calls efficiently. • Strong organizational skills and attention to detail. • Proficiency in using customer relationship management (CRM) systems and basic computer applications. • Flexibility to work various shifts, including weekends and holidays, is essential. • A positive and professional attitude, with a commitment to providing exceptional customer service. • Willingness to continuously learn and stay updated with industry developments. • V3 skill set or equivalent customer care experience is an asset.