About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Business Analyst, you will be responsible for analyzing and optimizing our HRMS processes, including onboarding, organizational changes, leave management, and attendance tracking. Your expertise will be instrumental in providing exceptional support to our clients, both in India and the Philippines, ensuring a seamless experience.
• Conduct thorough analysis of HRMS processes to identify areas of improvement and streamline operations. • Develop and implement strategies to enhance the efficiency of onboarding, org changes, leave, and attendance management systems. • Provide timely and accurate support to clients, addressing their queries and concerns related to HRMS. • Collaborate with the EXM | Payroll Operations team to ensure seamless integration of HRMS with payroll processes. • Stay updated with the latest industry trends and best practices in HRMS and payroll management. • Document and maintain clear and concise records of HRMS processes and client interactions. • Train and mentor junior team members on HRMS procedures and client support best practices. • Work closely with the development team to identify and prioritize HRMS feature enhancements. • Ensure data security and privacy compliance in all HRMS-related activities. • Act as a liaison between the Delivery & Practices team and clients, fostering strong relationships.
• Bachelor's degree in Business Administration, Human Resources, or a related field. • Minimum 3 years of experience as a Business Analyst or in a similar role, preferably in the HRMS domain. • Strong analytical skills with the ability to interpret data and identify process improvements. • Excellent communication and interpersonal skills, with a client-centric approach. • Proficiency in HRMS software and tools, with a working knowledge of payroll systems. • Experience in project management and process optimization methodologies. • Ability to work independently and manage multiple tasks simultaneously. • Strong problem-solving skills and a proactive approach to identifying and resolving issues. • Familiarity with industry regulations and compliance standards related to HRMS and payroll. • Willingness to continuously learn and adapt to new technologies and industry trends.