About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary goal is to create and maintain positive relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact for customers, handling inquiries, providing product/service information, and resolving any issues that may arise.
• Handle customer inquiries and provide timely, accurate information and solutions. • Build and maintain strong customer relationships, ensuring a positive brand image. • Resolve customer issues and complaints in a friendly and professional manner. • Act as a brand ambassador, promoting our company's products and services. • Collaborate with other teams to ensure a seamless customer experience. • Stay updated with product knowledge and industry trends. • Provide feedback and insights to improve customer satisfaction. • Maintain accurate records of customer interactions and feedback. • Ensure compliance with company policies and procedures. • Support the team in achieving customer service goals and targets.
• Excellent communication and interpersonal skills. • A customer-centric approach and a passion for building relationships. • Ability to work independently and manage multiple tasks. • Strong problem-solving and conflict resolution skills. • Proficiency in using customer relationship management (CRM) systems. • Knowledge of BFSI industry is an advantage. • A positive and friendly attitude with a customer-first mindset. • Ability to work in a fast-paced, dynamic environment. • Basic computer literacy and proficiency in MS Office. • A high school diploma or equivalent; a college degree is preferred.