About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a crucial role in our collections team, focusing on effective debt recovery while maintaining a high level of customer satisfaction. Your primary responsibility will be to engage with customers, understand their financial situations, and develop tailored repayment plans. This role requires excellent communication skills, a proactive approach, and the ability to build trust with customers.
• Act as the primary point of contact for customers with outstanding debts, providing timely and accurate information. • Conduct thorough financial assessments of customers to determine their repayment capabilities. • Negotiate and agree on realistic repayment plans, considering the customer's financial circumstances. • Maintain accurate records of all customer interactions and repayment agreements. • Ensure timely and efficient debt recovery while maintaining a positive customer experience. • Provide regular updates to customers on their account status and repayment progress. • Collaborate with the collections team to develop effective strategies for debt recovery. • Escalate complex or sensitive cases to the appropriate team leads or managers. • Adhere to all company policies and procedures, ensuring compliance with legal and ethical standards. • Maintain a professional and courteous demeanor at all times when interacting with customers.
• A high school diploma or equivalent is required; a college degree in a related field is preferred. • Minimum 2 years of experience in a customer service or collections role. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong negotiation and conflict resolution skills. • Proficiency in using Microsoft Office and collections management software. • Ability to work independently and manage a high volume of customer interactions. • Excellent time management and organizational skills. • A customer-centric approach with a focus on building positive relationships. • Willingness to continuously learn and adapt to new collections strategies. • Must be able to pass a background check and have a clean criminal record.