About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Tele Caller, you will be the voice of our company, representing Digitide Solutions Limited to our customers. Your primary responsibility will be to manage collection calls, follow up on overdue accounts, and provide excellent customer service. You will work closely with our team to ensure a smooth and efficient collections process, maintaining positive relationships with our clients.
• Handle inbound and outbound collection calls, maintaining a professional and courteous tone. • Follow up on overdue accounts, informing customers of their payment status and upcoming dues. • Update and maintain accurate records in the collection tracker, ensuring all relevant information is captured. • Provide excellent customer service, addressing customer inquiries and concerns effectively. • Build and maintain positive relationships with customers, ensuring a high level of satisfaction. • Collaborate with the team to identify and resolve any payment-related issues promptly. • Ensure compliance with company policies and procedures, especially regarding data privacy and security. • Stay updated on industry trends and best practices in collections and customer service. • Assist in generating reports and providing insights to the management team as required. • Perform any other related duties as assigned by the supervisor or management.
• High school diploma or equivalent; relevant certifications in customer service or collections are preferred. • Minimum 1-2 years of experience in a customer service or collections role, preferably in a call center environment. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong organizational skills and attention to detail, ensuring accurate record-keeping. • Proficiency in using computer systems and software, including CRM tools and Microsoft Office. • Ability to work independently and manage a high volume of calls efficiently. • Excellent problem-solving skills, with a customer-centric approach to resolving issues. • Flexibility to work in a dynamic environment and adapt to changing priorities. • Strong work ethic, with a commitment to delivering high-quality customer service. • Willingness to undergo training and development opportunities to enhance skills.