About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Care Executive, you will be the front-line representative for our company, interacting with customers and resolving their inquiries and concerns. Your role is crucial in maintaining strong relationships with our clients and ensuring their satisfaction. You will work collaboratively with a dedicated team, utilizing your expertise to provide efficient and effective solutions.
• Handle inbound customer inquiries and complaints, ensuring a prompt and professional response. • Utilize banking software and CRM systems to manage customer data and provide accurate information. • Identify customer needs and offer suitable banking products and services through cross-selling and upselling techniques. • Maintain a high level of customer satisfaction by providing excellent service and building strong relationships. • Handle difficult situations and escalations with empathy and a problem-solving mindset. • Collaborate with team members to share knowledge and best practices, ensuring consistent service delivery. • Stay updated with banking industry trends and product offerings to provide accurate and relevant information to customers. • Document customer interactions and maintain accurate records for future reference and analysis. • Participate in team meetings and training sessions to enhance your skills and stay aligned with company goals.
• Minimum 18-36 months of inbound customer service experience in the Banking or BFSI industry. • Excellent verbal and written communication skills in English, with the ability to communicate clearly and effectively. • Strong interpersonal skills and a customer-centric approach to building positive relationships. • Proficiency in using banking software, CRM systems, and online banking platforms. • Analytical mindset with the ability to quickly assess and resolve customer issues. • Experience in cross-selling and upselling banking products and services, with a track record of success. • Ability to work independently and manage multiple tasks simultaneously. • A positive and professional attitude, with a focus on delivering exceptional customer service. • Strong work ethic and a commitment to continuous learning and improvement. • Any relevant certifications or additional qualifications in customer service or the banking industry are an asset.