About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a crucial role in our customer care and collections team. Your primary responsibility will be to manage and resolve customer accounts and collections, ensuring a seamless and positive experience for our clients. You will be the primary point of contact for customers, handling inquiries, and providing timely and accurate information.
• Manage and oversee customer accounts and collections, ensuring timely and accurate processing. • Handle customer inquiries and complaints, providing excellent customer service and quick resolution. • Maintain accurate records and documentation for all collections activities. • Collaborate with the customer care team to ensure a smooth transition between departments. • Identify and escalate potential customer issues to the relevant teams for further action. • Ensure compliance with company policies and procedures, especially regarding data privacy and security. • Maintain a high level of professionalism and confidentiality when dealing with customer information. • Stay updated on industry trends and best practices in collections and customer care. • Assist in training and mentoring new team members, sharing your expertise and knowledge.
• A high school diploma or equivalent qualification is required, with a preference for a bachelor's degree in a relevant field. • Minimum 2 years of experience in a customer care or collections role, preferably in a financial services environment. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues. • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. • Proficiency in using MS Office suite and any relevant collections or customer relationship management software. • A customer-centric approach and a passion for delivering exceptional customer service. • Ability to work independently and as part of a team, with strong collaboration skills. • Analytical thinking and problem-solving abilities, with a focus on finding efficient solutions. • Flexibility to adapt to changing work priorities and a dynamic work environment.