About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As an Executive in our Collections department, you will play a vital role in maintaining positive customer relationships and ensuring timely debt recovery. Your primary focus will be on providing excellent customer service while navigating the delicate balance of debt collection. You will be the first point of contact for customers, offering support, resolving queries, and ensuring a smooth and satisfactory experience.
• Act as the primary point of contact for customers, handling inquiries and complaints via phone, email, and chat. • Maintain a high level of customer satisfaction by providing accurate and timely information. • Collaborate with the collections team to develop effective strategies for debt recovery. • Ensure compliance with legal and ethical standards in debt collection practices. • Document and update customer records accurately, maintaining a comprehensive database. • Identify and escalate potential issues or disputes to the appropriate team members. • Stay updated with industry trends and best practices in customer care and debt collection. • Provide feedback and suggestions to improve overall customer experience and collection processes. • Assist in creating and implementing customer care policies and procedures. • Perform other ad-hoc duties as assigned by the management.
• A high school diploma or equivalent qualification is required. • 1-2 years of experience in a customer care or collections role is preferred. • Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels. • Strong problem-solving and conflict resolution skills. • A customer-centric approach with a focus on delivering exceptional service. • Ability to work independently and manage multiple tasks simultaneously. • Proficiency in using CRM systems and Microsoft Office suite. • Basic understanding of debt collection processes and regulations. • Excellent time management and organizational skills. • A positive and professional attitude, with a willingness to learn and grow.