About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain positive relationships with our clients, ensuring their satisfaction and loyalty. You will be the first point of contact for customers, handling inquiries, providing product and service information, and resolving any issues that may arise. Your work will contribute to the overall success and growth of our business.
• Handle customer inquiries and provide timely responses. • Resolve customer complaints and issues effectively. • Maintain a high level of customer satisfaction and loyalty. • Build and nurture long-term relationships with clients. • Stay updated on company products, services, and policies. • Collaborate with internal teams to improve customer experiences. • Provide feedback and suggestions to enhance customer service. • Ensure compliance with company and industry standards. • Maintain accurate records of customer interactions and feedback.
• Excellent communication and interpersonal skills. • Strong customer service orientation and empathy. • Ability to build rapport and establish trust with clients. • Proficiency in MS Office and customer relationship management tools. • Prior experience in a customer-facing role is preferred. • Knowledge of BFSI industry and its regulations is an asset. • Ability to work independently and manage multiple tasks. • Excellent problem-solving and conflict resolution skills. • A positive and professional attitude towards work. • Willingness to learn and adapt to new technologies.