About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the company's values and commitment to customer satisfaction. Your primary role is to handle customer inquiries, provide timely and accurate information, and resolve any issues that may arise. You will be the first point of contact for our customers, so a friendly and professional demeanor is essential.
• Handle customer inquiries and provide excellent customer support via phone, email, and live chat. • Resolve customer issues and complaints in a timely and efficient manner, ensuring a high level of satisfaction. • Maintain accurate records of customer interactions and ensure data privacy and security. • Provide product and service information, including features, benefits, and technical details. • Up-sell and cross-sell company products and services, identifying opportunities to enhance customer value. • Collaborate with other departments to ensure a seamless customer experience, including sales, marketing, and operations. • Stay updated with the latest company offerings, policies, and procedures to provide accurate information. • Conduct market research and gather customer feedback to identify areas of improvement. • Assist in developing and implementing customer engagement strategies to foster long-term relationships. • Ensure compliance with company policies and procedures, especially regarding customer data protection.
• A high school diploma or equivalent qualification is required, with a preference for a bachelor's degree in a relevant field. • Minimum 2 years of experience in a customer-facing role, preferably in a back-office environment. • Excellent communication skills, both verbal and written, with the ability to communicate complex information clearly. • Strong problem-solving and analytical skills, with a customer-centric approach to issue resolution. • Proficiency in using customer relationship management (CRM) software and other relevant tools. • Ability to work independently and manage multiple tasks simultaneously, with a high level of organization. • A customer-oriented mindset, with a passion for delivering exceptional customer experiences. • Basic knowledge of BFSI (Banking, Financial Services, and Insurance) industry is preferred. • Willingness to learn and adapt to new technologies and processes. • Excellent time management and the ability to work in a fast-paced environment.