About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
The Branch Operations Executive will play a vital role in our CLM Domestic BFSI | Manpower - Back office department. They will be responsible for overseeing daily operations, ensuring smooth customer interactions, and maintaining a positive work environment. This role requires excellent organizational skills, attention to detail, and the ability to work collaboratively with a diverse team.
• Oversee daily branch operations and ensure compliance with company policies and procedures. • Manage and coordinate customer inquiries, providing timely and accurate information. • Handle customer complaints and escalate issues to the appropriate team members. • Maintain accurate records and documentation of branch activities. • Collaborate with the marketing team to promote branch services and events. • Ensure the branch is well-equipped with necessary resources and supplies. • Conduct regular audits and quality checks to maintain high standards. • Train and mentor new team members, providing guidance and support. • Assist in developing and implementing process improvements. • Represent the company professionally and maintain a positive brand image.
• Bachelor's degree in Business Administration, Management, or a related field. • Minimum 2 years of experience in a similar role, preferably in the BFSI industry. • Excellent communication and interpersonal skills, with a customer-centric approach. • Strong organizational and time management abilities. • Proficiency in using MS Office and other relevant software. • Ability to work independently and manage multiple tasks simultaneously. • Analytical skills for data interpretation and problem-solving. • Flexibility to adapt to changing work environments and priorities. • Willingness to learn and stay updated with industry trends. • A positive attitude and a passion for delivering exceptional customer service.