About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to foster and maintain positive relationships with our clients, ensuring their satisfaction and loyalty. You will be the first point of contact for customers, handling inquiries, providing product and service information, and resolving any issues that may arise. Your work will contribute to the overall success and growth of our business.
• Handle customer inquiries and provide timely responses via phone, email, and live chat. • Resolve customer issues and complaints, ensuring a positive and satisfactory outcome. • Maintain a thorough understanding of our products and services to provide accurate information. • Build and maintain strong relationships with clients, fostering a positive brand image. • Collaborate with other departments to ensure a seamless customer experience. • Document and report customer feedback and suggestions for continuous improvement. • Stay updated with industry trends and competitor activities to enhance our offerings. • Participate in team meetings and contribute to strategic discussions. • Ensure compliance with company policies and procedures. • Maintain a professional and friendly demeanor at all times.
• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field. • 1-2 years of experience in a customer-facing role, preferably in a BFSI environment. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse audiences. • Strong problem-solving and analytical skills, with a customer-centric approach. • Proficiency in using CRM systems and other relevant software. • Ability to work independently and manage multiple tasks simultaneously. • Excellent time management and organizational skills. • A proactive and positive attitude, with a passion for customer service. • Willingness to learn and adapt to new technologies and processes. • Basic knowledge of BFSI industry regulations and compliance is preferred.