About this role
Job summary The Administrator plays a vital role in ensuring the smooth and efficient running of Northpoint’s Calderdale services. Working as part of a small, friendly, and supportive administrative team, the post holder will provide essential administrative support across all areas of the service. They will act as the first point of contact for clients, families, and professionals accessing Northpoint’s mental health and wellbeing support, whether by phone, email, or in person. The role involves supporting the day-to-day operations of the service, including accurate record-keeping, scheduling, and maintaining a welcoming and well-organised office environment. In addition, the Administrator will provide reception and facilities support, helping to create a professional, inclusive, and safe space for both staff and visitors.
Main duties of the job
The duties and responsibilities of the post will include
Manage communications with various stakeholders including professionals, families, and young people, including receiving and processing referrals, and supporting appointment booking and rearrangements.
Respond to or redirect general email and telephone enquiries, including those from external professionals, ensuring accurate and timely information sharing.
Manage, allocate, and input client and professional referrals as required, ensuring accuracy and confidentiality in data management.
Oversee client referral inboxes and provide administrative support for ongoing service monitoring and reporting.
Monitor the quality of data and liaise with the information gathering team and practitioners to support accurate record keeping and service delivery.
Carry out daily general housekeeping tasks and room set up, including opening and closing checks, coffee machine maintenance and dishwasher operation.
Assist with ordering and maintaining stationery, supplies, and small equipment, and support facilities tasks that keep the office safe, tidy, and well-equipped.
Help facilitate internal and external events, meetings, and training sessions, including arranging refreshments.
Manage the room booking system and provide support to new users.
Provide administrative support to managers and colleagues, including preparing correspondence and organising meetings or events.
Provide a warm, professional, and inclusive welcome to clients, families, and visitors accessing the service in person or over the phone.
Maintain a calm, welcoming reception space with up-to-date information and clear communication on health, safety, and wellbeing.
Due to the nature of this role, the post is office-based only at Northpoint’s Halifax premises. There are no hybrid or remote working options for this position, as the role requires regular in-person interaction with clients, colleagues, and visitors, as well as hands-on support for administrative, reception, and facilities tasks.
About us
Northpoint is commissioned to deliver a range of children and young people’s mental health services in Calderdale. Our services include the First Point of Contact (FPoC) – the single point of entry for all mental health referrals and requests for support for children and young people, as well as for autism and ADHD assessments.
We also provide the Calderdale Mental Health Support Team, which supports students and staff in schools, and the Getting Help therapeutic service, which offers mental health interventions for young people. Many clients attend sessions in our purpose-built, modern offices in central Halifax.
Job description Job responsibilities
Do you want to be part of the difference we’re making to mental health and wellbeing across our communities? Are you an organised and approachable administrator who takes pride in keeping things running smoothly and creating a welcoming environment for others?
This is a great opportunity to join Northpoint as an Administrator within our Calderdale services. You’ll play a key role in supporting the day-to-day running of our busy Halifax office, helping ensure that children, young people, families and professionals receive a responsive and well-organised service.
You will join us on a part time , permanent basis (21 hours per week) with a FTE salary of £25,400 – £27,560
Why us?
Northpoint is a leading regional provider of mental health services for children, young people and adults across Yorkshire. We work in partnership with local services to deliver accessible, high-quality support that meets people’s needs at the right time.
At Northpoint, you’ll be part of a supportive, collaborative organisation where your contribution matters. We offer:
21 hours per week £15, 240 – £16,536 (Actual) 28 days annual leave plus bank holidays (pro rata) Up to 3 discretionary leave days at Christmas Auto-enrolment pension scheme Regular supervision and development opportunities A supportive, inclusive and values-led working environment What you will be doing as our Administrator
As an Administrator, you will be a key part of a small and friendly team, supporting the smooth and efficient running of services and acting as a first point of contact for those accessing support.
You will be responsible for:
Acting as a first point of contact for clients, families and professionals, both in person and via phone/email Managing and processing referrals, including booking and rearranging appointments Monitoring and maintaining inboxes, ensuring timely and accurate responses Recording and maintaining accurate, confidential data and client records Supporting reporting, data quality and service monitoring Providing reception and front-of-house support, ensuring a welcoming and professional environment Managing room bookings and supporting meetings, events and training sessions Supporting general office and facilities tasks, including maintaining supplies and shared spaces Providing administrative support to managers and colleagues across the service Please note: this is an office-based role at our Halifax premises, due to the nature of the work and the need for regular in-person support, Monday will be an essential day, the other two are flexible.
What are we looking for in our ideal Administrator?
We’re looking for someone who is organised, reliable and enjoys working in a varied, people-facing role.
You will bring:
Experience in an administrative or office support role Strong organisational skills and the ability to manage competing priorities Excellent attention to detail and accuracy Confident communication skills, both written and verbal Good IT skills, including Microsoft Office systems Understanding of confidentiality and data protection principles A proactive, flexible and solution-focused approach Ability to work both independently and as part of a team A friendly, professional approach when working with clients and colleagues Experience in a health, education, or charity setting would be beneficial but is not essential.
This is a varied and rewarding role where you’ll make a real difference by supporting the delivery of mental health services and helping people access the support they need.
If you take pride in keeping things organised and want to work in a role where your contribution really matters, we’d love to hear from you.
Interested? Please click ‘Apply’ to be considered for our Administrator role.
Closing date: 14th June 2026
We may use digital interviews as part of the recruitment process.
We aim to be a talented, resilient and inclusive community. We welcome applications from all and offer flexible working opportunities where possible.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to share this commitment. This post is subject to an Enhanced DBS check.
Person Specification
Qualifications Essential
Experience in an administrative or office support role. Experience in a customer-focused or staff-support environment. Experience working independently, using initiative and knowing when to escalate issues. Good general level of education.
Desirable
N/A
Knowledge & Understanding Essential
Working understanding of confidentiality and data protection principles. Awareness of mental health and wellbeing considerations, and sensitivity in interactions with clients and colleagues
Desirable
n/a
Skills and Competencies Essential
Strong organisational skills, able to plan and prioritise workload effectively. Accuracy and attention to detail in all tasks. Ability to take responsibility for tasks and act independently where appropriate. Confident use of Microsoft Office applications (Outlook, Word, Excel) and databases. Clear and concise communication, both written and verbal, with clients and colleagues at all levels. Ability to build and maintain professional relationships while respecting boundaries.
Desirable
n/a
Qualities and Values Essential
Positive, proactive, and solution-focused attitude, with a willingness to support both administrative and facilities/housekeeping tasks as needed. Commitment to maintaining confidentiality and professional integrity. Commitment to ongoing personal and professional development.
Desirable
n/a
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Northpoint Wellbeing Ltd
Address Commercial Street
HALIFAX
West Yorkshire
HX1 1TA
United Kingdom
Employer's website https://northpoint.org.uk (Opens in a new tab)