About this role
Job summary
Family Health Receptionist
37.5 hours per week
Permanent
Salary: £25,272 per annum
Closing Date: Thursday 11th June 2026
Interview Date: TBC
**This post may close early due to high numbers of applications, so you are advised to apply promptly.**
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
**PLEASE NOTE: This role is not eligible for sponsorship**
Main duties of the job
To provide an efficient reception support service to the Family Health Outpatient Departments, undertaking associate clerical duties and maintaining a caring and compassionate environment.
About us
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description Job responsibilities
To be able to work on your own under pressure and take responsibility regarding patient care across the Family Health departments. To book patients into the Department. To make clinic appointments. To ensure paperwork for clinics is collated. To work with Department computer system, Lorenzo and Clinical Portal in accordance with Data Protection Act. To deal with aggressive and abusive patients as necessary. Deal with enquiries, both by telephone and in person. Be available to assist with patients in the waiting area. Flexibility to cover annual leave and sickness. To participate in appropriate meetings. Ensure that confidentiality of personal health data is maintained For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and person specification attached.
Person Specification
Experience and Knowledge Essential
Clerical experience Experience in Hospital Client/customer contact Displays good communication skills Organisational skills Understands confidentiality
Qualifications and professional training Essential
Good standard of education
Skills and Abilities Essential
To recognise the importance of punctuality Able to liaise & communicate with all disciplines Good communication and telephone skills Able to work as part of a team Conscientious and hard working Demonstrate understanding of patient confidentiality
Personal Qualities Essential
Demonstrate good communication skills during interview including listening and positive body language. Demonstrate an insight in the needs of the organisation and patients/carers and demonstrate the need for sensitivity and diplomacy as required. Willing to cover for colleagues during times of absence, sometimes at short notice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name George Eliot Hospital NHS Trust
Address George Eliot Hospital NHS Trust
College Street
Nuneaton
CV10 7DJ
United Kingdom
Employer's website http://www.geh.nhs.uk/ (Opens in a new tab)