About this role
Job summary
We are recruiting for a Full-time Medical Receptionist working 37.5 hours to join our wonderful Reception Team.
Working Rota (37.5 Hours)
Monday 08:00 - 16:30 (7.5 Hours) 1 Hour LunchTuesday 10:00 - 18:30 (7.5 Hours)1 Hour LunchWednesday 08:00 - 16:30 (7.5 Hours)1 Hour LunchThursday10:00 - 18:30 (7.5 Hours)1 Hour LunchFriday 10:00 - 18:30 (7.5 Hours)1 Hour LunchYou will be part of a large team that supports the clinical staff by signposting patients to the right service that meets their needs. Your day will be varied from greeting patients at the reception desk, answering queries, handling telephone calls in our call centre, working alongside the GPs processing requests for appointments and signposting patients to a range of services, no two days will be the same.
Whilst full training will be given, ideally you will have previously worked in a customer service role or a role dealing with the general public. You will also need to be computer literate and have good keyboard skills. This is a highly emotive role in a fast paced environment, and therefore requires someone who can demonstrate empathy, compassion and patience.
You will be supported by a team of supervisors, and can expect a full training package.
We do not operate at weekends and bank holidays, and can offer five weeks annual leave rising up to six weeks and an increasing sickness pay package.
Main duties of the job
As part of the reception team, after a period of training, you will have gained a unique set of skills enabling you to fulfil the role, which will include (see job description for the full requirements of the role)
Telephone:
Supporting patients and signposting to theappropriate clinician/organisation.
Handling requests for home visits and taking messages.
Online forms:
Dealing with the online forms received from patients for appointment requests
Contacting patients via telephone, text or letter as appropriate
Care Navigation
Being able to appropriately sign post patients to the most appropriate clinician or service by the use of a defined template.
Reception duties to meet practice needs in agreement with Reception Supervisor:
Receiving patients and booking appointments at the Reception Counter.
Monitoring the waiting room and guiding patients to rooms.
Inform patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
About us
Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 4 sites with our primary site being a newly purpose built surgery located in Hereford.
We are a people centered organisation, caring for a population of approximately 49,000 patients and employing approximately 180 permanent staff in addition to trainees. We place great value on our staff and offer the NHS Pension Scheme, on-site Occupational Health Services and competitive terms of employment. We offer internal promotion for vacancies and support learning opportunities.
Our mission is provide highly quality and compassionate primary care.
Job description Job responsibilities
Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.
Person Specification
Experience Essential
Experience of dealing with the public or patients Experience of working with computer packages Experience of working with the public
Desirable
Experience of EMIS clinical system Experience of working in a GP practice or other primary care environment. Experience of working in a public reception environment Experience of call answering
Qualities/ Attributes Essential
An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work as part of an integrated multi-skilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative
Qualifications Essential
A good standard of general education, including: English and Maths at GCSE level or equivalent. A demonstrable commitment to professional development
Desirable
Previous use of computer packages
Knowledge/Skills Essential
Excellent communication skills Ability to work without direct supervision and determine own workload priorities
Other Essential
Flexibility of working hours/ able to work at the desired times and HMG locations
Desirable
Experience of Primary Care
Employer details Employer name Hereford Medical Group
Address Station Medical Centre
Station Approach
Hereford
HR1 1BB
United Kingdom
Employer's website https://www.herefordmedicalgroup.co.uk/ (Opens in a new tab)