About this role
Job summary
We are seeking a motivated and detail-oriented individual to join our team as a Secretarial Administrator based at Quay House Medical Centre.
In this role, you will provide essential administrative and secretarial support to both clinical and administrative teams, ensuring smooth day-to-day operations within the practice. You will play a key part in delivering a high-quality service by supporting patient enquiries, coordinating Subject Access Requests, managing electronic records, and assisting with a wide range of referrals and administrative processes.
The successful candidate will be the first point of contact for many patients and external organisations, so a professional, friendly, and compassionate approach is essential. You will be expected to handle sensitive information with the highest level of confidentiality while maintaining accuracy and efficiency in all aspects of your work.
This is a varied and rewarding position suited to someone who is organised, adaptable, and able to work both independently and as part of a busy team. Previous experience in a healthcare setting and knowledge of medical terminology would be advantageous but not essential.
The role is full-time, Monday to Friday (9:30am 6:00pm), with flexibility required to support service needs.
Working Hours:
Monday Friday 09:30 -13:00, 14:00 18:00-1 hour lunch break
Main duties of the job
Co-ordinate and process Subject Access Requests for medical records Ensure that all contacts from patients and third parties, over the telephone and electronically, are greeted in a friendly helpful manner and handled courteously, efficiently and confidentially at all times. Ensure that all requests and enquiries are handled courteously, efficiently and in line with practice policies and procedures. Ensure that the filing and recording of patient information both electronic and manual is promptly handled with care and in line with practice policies and procedures. Help to ensure that the surgery premises are kept safe and tidy at all times.
About us
Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 5 sites with our primary site being a newly purpose built surgery located in Hereford.
We are a people centered organisation, caring for a population of approximately 49,000 patients and employing approximately 180 permanent staff in addition to trainees.
We place great value on our staff and offer many employee benefits, such as:
25 to 30 days annual leave entitlement in addition to bank holidays, depending on service (pro rata for part-time staff). On-site Occupational Health Services and support. Cycle to Work Scheme Access to a generous NHS pension scheme with 14.38% employer contribution. Specsavers eVoucher once per year Access to the Blue Light extensive discount scheme.Our mission is provide highly quality and compassionate primary care.
Job description Job responsibilities
Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.
Person Specification
Qualifications Essential
A good standard of general education, including: English and Maths at GCSE level or equivalent A demonstrable commitment to professional development
Desirable
European Computer Driving Licence (ECDL) Medical Terminology Audio Typing Touch Typing
Experience Essential
Experience of dealing with medical paperwork Experience of working with computer packages
Desirable
Experience of EMIS clinical system Experience of working in a GP practice or other primary care environment. Experience in a secretarial setting Team work
Qualities/Attributes Essential
4. Qualities/ Attributes An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work as part of an integrated multi-skilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Attention to detail Empathy and patience Professionalism Leadership and management
Desirable
Leadership and management
Knowledge/Skills Essential
Excellent communication skills Ability to work without direct supervision and determine own workload priorities Organisational Skills Technical skills Time management
Desirable
Problem-solving skills
Other Essential
Flexibility of working hours/ able to work at the desired times and HMG locations
Desirable
Experience of Primary Care
Employer details Employer name Hereford Medical Group
Address Quay House Medical Centre
100 Westfaling Street
Hereford
HR4 0JF
United Kingdom
Employer's website https://www.herefordmedicalgroup.co.uk/ (Opens in a new tab)