About this role
Job summary
Do you have excellent communication and interpersonal skills, lots of initiative, drive and enthusiasm and a real desire to be part of a consistently developing service? Are you hard working, friendly and committed to delivering a high standard of customer care? Then read on!
We're one of the country's leading Major Trauma Centers and, accordingly, always at the forefront of new and exciting opportunities within the NHS. We're also one of the busiest departments in the North West and see over 100,000 new patients per year. Supported by an exceptional clinical team of colleagues who work at the forefront of development and innovation, we're consistently looking at ways of improving current working practices too. Indeed, as an ever changing and adapting department, the future is never planned out as we consistently embrace change and new developments.
Main duties of the job
We're looking for an Administrator who's not afraid of change. In fact, we want someone who truly embraces change and innovation and wants to join a diverse team in a busy but rewarding department where they can work both independently and as part of the multi-disciplinary team. Operating within the clearly defined limits of our policies, procedures, protocols and guidelines, and as part of a team, you'll aid the smooth running of the department and reflect high quality customer care in all your daily activities. This is a 24/7 facility and means working very flexibly on a rota system that can change at short notice due to short notice absence or the needs of the department.
All training required to undertake the post will be provided, in addition to support for your personal and professional development. And, as well as encouraging your progression, via our appraisal process you'll also have the opportunity to access relevant training i.e. ECDL, NVQ Level 2 in healthcare administration/supervisory skills.
The department is open 24 hours a day, 7 days a week, 365 days a year and as such you will need to be flexible in your approach to working hours. You can expect to do early shifts (approx. 7am to 3pm), late shifts (approx. 2pm to 10pm) and overnight shifts (approx. 9pm to 7.30am).
About us
Join Manchester University NHS Foundation Trust (MFT) and become part of a 30,000 plus strong team, delivering exceptional care to over 1 million people every year. As the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe, we are forward-thinking, committed to clinical excellence and driven to deliver innovation, and continuous improvement.
Whether you're beginning your career or taking the next step, MFT offers a stimulating and supportive environment where your contribution truly matters. Our Hive Electronic Patient Record system enables safer, smarter, and more efficient ways of working - empowering you to deliver the best possible outcomes for our patients.
You'll be part of a collaborative, multi-disciplinary community, working alongside professionals from a wide range of clinical backgrounds. Together, we push boundaries, share knowledge, and deliver care that transforms lives.
At MFT, you'll find a workplace where everyone is respected, supported, and encouraged to thrive. We offer clear clinical pathways for professional development, helping you grow your skills and achieve your ambitions.
Your journey at MFT is more than a job - it's an opportunity to make a lasting impact. We'll support you as you shape the future of healthcare, one patient at a time
Job description Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications Essential
Computer literacy/evidence of IT training Education to GCSE standard or equivalent including English and Maths
Desirable
Customer service/ care qualification ECDL or other IT qualification NVQ 3 or equivalent knowledge
Experience Essential
Experience of reception duties / customer relations Experience of recent administrative duties
Desirable
Previous care environment experience Experience using patient administration systems. (e.g. Hive, Symphony)
Knowledge Essential
Social awareness of diverse cultural needs Understanding of information governance and the Caldicott guidelines
Desirable
Knowledge of a range of IT software packages Knowledge of the hospital environment and requirements of patients
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Manchester University NHS Foundation Trust
Address Manchester Royal Infirmary, Emergency Department
Oxford Road
Manchester
M13 9WL
United Kingdom
Employer's website https://mft.nhs.uk/careers/ (Opens in a new tab)