About this role
Job summary
We have a great opportunity for a full time or part-time Receptionist/Administrator to join our team based at our surgery in Saltdean.
As part of the duties to support our clinical team we are looking to employ a Receptionist who is enthusiastic and can show a caring nature and be committed to this responsible position for patient services.
We are a busy Practice with approximately 12500 patients. Our nursing team comprises of Practice Nurses/HCA/Phlebotomist and Paramedic . The clinical team is supported by a team of Receptionists and Administrators.
Main duties of the job
The successful candidate will need to carry out the following duties and you will have excellent communication and interpersonal skills, and proven team working abilities. You will also need to be able to manage your time effectively.
Appointment bookingTelephone supportProcessing mailResponsibility for opening and closing the premises securelyAdministration workFace to face & telephone enquiriesRepeat prescriptions following a protocolFilingMaintaining medical recordsProcessing payments/invoicesScanningComputer data entryFollowing infection control proceduesOrdering/re-stocking
About us
Our practice has an exciting opportunity for a full or part time receptionist to join our primary care team. We are a friendly devoted team with a multi-disciplinary team of GPs, experienced nursing team and managers and would like to provide an opportunity for a vibrant receptionist to join us in delivering care for our patients.
Job description Job responsibilities
The post-holder will work as part of a team providing face to face and telephone support to patients and clinical staff.
The post-holder will work with reference to practice agreed policies and guidelines.
The post-holder will require a level of training and competence (to be provided via training)
The post-holder will be expected to increase their skills through training to suit the needs of the Practice and have competencies assessed regularly.
Duties and responsibilities:
Opening/Closing premises
Switching alarm systemPreparing the clinicsChecking Health & Safety proceduresFollowing the procedures for the telephone systemPreparing closures of buildingChecking IT systemsPreparing Mail
Opening mail and distributing accordingly to practice policyProcessing electronic mailAppointments
Booking appointments for patients face to face and via telephoneArranging/organising clinicsManging appointments via practice policySignposting Services
Self-awareness of signposting patients to the appropriate servicesEnquiries
Ensuring accurate messages are taken for the appropriate clinicianProcessing general enquiriesSignposting patientsTelephone
Greeting patients in an appropriate mannerDealing with telephone appointmentsDealing with enquiresFollowing practice policy when processing telephone callsInterpreters
Ensuring patients are given the opportunity to access the servicesPrescriptions
Processing repeat prescriptions following practice policyUnderstanding the importance of procedures and responsibilityScanning/Filing
Processing all clinical correspondence via electronic scanning systemProcessing filing in-line with practice policyMaintaining medical recordsProcessing medical records in/out of the practiceEnsuring security procedures are followedData Entry
Processing patient results following practice policyRecording data entry accuratelyOther patient processes
Patient communications via telephone or postInformation Governance
Awareness of Information GovernanceAttending training events & completing the necessary trainingOrdering
Responsible for maintaining stock levelsConfidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that all staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Health & safety:
The post-holder will implement and understand a full range of promotion and manage their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelinesAwareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelinesFollowing procedures and protocols for correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangementsFollowing guidelines for hand hygiene.Identifying the risks involved in work activities and informing the manager of anything which could compromise patient safetyMaking effective use of training to update knowledge and skills.Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible managementActively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognisedKeeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managersFollowing spillage control procedures.Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/professional development:
In addition to maintaining continued education through attendance at any courses and/or study days the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance reviewQuality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources.Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team membersCommunicate effectively with patients and carersRecognise peoples needs for alternative methods of communication and respond accordingly.Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate.Learning and Development:
Make effective us of learning opportunities within and outside the workplace, evaluating effectiveness and feeding back to the teamOther Duties:
Any other duties, which may be required and agreed with the Practice Manager due to development and changes in General Practice
Person Specification
Experience Essential
EXPERIENCE Understanding of confidential information Ability to use computer Previous Reception experience SKILLS/ KNOWLEDGE Good communication skills with a clear voice Ability to deal with the general public PERSONAL QUALITIES Friendly and understanding manner Confident Able to work as part of a team Confident Nature
Qualifications Essential
Qualifications Essential Good Communication Skills
Desirable
GCSE Maths - Level C or above GCSE English - Level C or above
Employer details Employer name Saltdean & Rottingdean Medical Practice
Address Grand Ocean, Longridge Avenue
Saltdean
Brighton
East Sussex
BN2 8BU
United Kingdom
Employer's website https://www.saltdeanrottingdeansurgery.nhs.uk/ (Opens in a new tab)