About this role
Job summary
We are seeking a highly organised and experienced Medical Secretary to join our friendly GP practice team. This is an excellent opportunity for a skilled administrator with experience in SystmOne and the NHS e-Referral Service (eRS) to play a key role supporting our clinicians and ensuring patients receive timely and efficient care.
This full-time role is uniquely structured over 4 days (including Monday, Wednesday, and Friday), offering a fantastic balance for the right candidate. The role will suit someone who thrives in a busy primary care environment, has excellent attention to detail, and is confident managing referrals, correspondence, and sensitive patient information.
Main duties of the job
We are looking to recruit an experienced Medical Secretary to join our busy GP practice team.
The successful candidate will provide comprehensive secretarial and administrative support to GPs and the wider clinical team. The role involves managing clinical correspondence, processing referrals, supporting patient administration processes, and ensuring urgent work is prioritised appropriately.
Applicants must have recent medical secretarial experience and the ability to work efficiently within a fast-paced primary care environment. Experience using SystmOne and the NHS e-Referral Service (eRS) is essential.
Important Information
Due to the nature of this role, applicants must have previous medical secretarial experience and be confident working within a healthcare environment.
This full-time role is structured over a 4-day working week (including Monday, Wednesday, and Friday with the fourth day to be agreed), providing and excellent opportunity for a skilled professional seeking a better work-life balance while maintaining a key role within our team.
About us
We are a busy GP practice providing high-quality primary care services to our local community. Our team includes GPs, nurses, pharmacists, physiotherapists, and a dedicated administrative and reception team who work collaboratively to support patient care.
We are committed to creating a supportive working environment and delivering efficient, patient-focused services. We pride ourselves on being a supportive and collaborative practice.
Job description Job responsibilities
The Medical Secretary will provide administrative and secretarial support to the clinical team, ensuring referrals and patient correspondence are managed efficiently and accurately.
Key responsibilities include:
Audio typing and processing GP dictations, prioritising urgent and Two Week Wait (2WW) referrals. Preparing and sending referrals using SystmOne and the NHS e-Referral Service (eRS). Managing and actioning clinical tasks received from GPs, nurses, pharmacists, physiotherapists, enhanced access clinicians and administrative teams. Processing referrals generated from clinical letters and correspondence. Chasing hospitals and external providers for referral outcomes, appointments or additional information where required. Sending supporting documentation such as blood results, patient summaries and clinic letters to hospitals and other healthcare providers. Monitoring and processing incoming clinical correspondence and Advice & Guidance responses within eRS. Managing and responding to email requests from hospitals, nursing homes, community services and other healthcare organisations. Supporting the administrative process following patient deaths, including preparing documentation and referrals for the Medical Examiner. Ensuring patient records are updated accurately and confidential information is handled in line with NHS policies.
Person Specification
Experience Essential
Previous medical secretarial experience, ideally within primary care. Experience using SystmOne. Experience using the NHS e-Referral Service - eRS. Experience with audio typing or dictation. Excellent communication skills, both written and verbal. Ability to handle sensitive information with confidentiality and professionalism. Strong attention to detail and organisational skills. Ability to prioritise urgent work and manage a varied workload. Good teamwork skills and ability to work independently when required.
Desirable
Experience working in an NHS GP Practice or primary care setting. Knowledge of 2WW referral pathways and NHS referral processes.
Employer details Employer name Saltdean & Rottingdean Medical Practice
Address Grand Ocean, Longridge Avenue
Saltdean
Brighton
East Sussex
BN2 8BU
Employer's website https://www.saltdeanrottingdeansurgery.nhs.uk/ (Opens in a new tab)