About this role
We are looking for a Telesales Co-ordinator who will identify high-quality potential customers from given lists and keep relationship and contacts with the assigned customers in order to identify sales opportunity.
Key resposibilities:
• Identify high-quality potential customers from given lists and keep relationship and contacts with the assigned customers in order to identify sales opportunity. • Presentation of products (e.g. consumables) and services on the phone. • Customer data administration in the CRM and/or other sales related tools. • Develop and support business growth in the small and medium companies’ market.
Skills required:
• Telephone sales techniques (outbound and inbound). • Lead generation and prospect qualification skills. • Knowledge of CRM systems (e.g. Salesforce). • Ability to manage and update customer databases. • Negotiation and closing techniques Basic knowledge of products/services (e.g. consumables) and ability to present them effectively. • Ability to analyze sales KPIs and monitor performance. • Familiarity with digital and communication tools (email, VoIP, sales tracking tools). Soft Skills:
• Excellent communication and active listening skills. • Results-oriented mindset with a strong focus on achieving targets. • Persuasion and problem-solving skills. • Proactivity and initiative. • Time management and organizational skills. • Resilience and ability to handle rejection/objections. • Teamwork attitude. • Flexibility and adaptability. Canon Core Competencies:
• Focus on the customer • Plan & organise effectively • Communicate effectively • Drive for results • Apply business acumen • Negotiate & influence