About this role
Job summary
Band 4 Patient Pathway Coordinator (CAT 3A Urology)
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care.
The post holder will work as part of a multidisciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Main duties of the job
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQCrated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description Job responsibilities
Outpatient Pathway:1. Process and log all referrals in line with Trust Access & Administration Process Policy and speciality SOP.2. Schedule appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right lists to ensure that they are seen by the most appropriate clinician.3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.4. Reschedule surgical appointments as requested to be done in line with waiting time targets.5. Use the Trusts medical transcription system and ensure that letters are processed in accordance with SOP.6. Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations.7. Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT coordinators to ensure patients are handed over appropriately.
Please refer to the attached Job Description and Person Specification for further details of the job role.
Person Specification
Experience Essential
Experience working in NHS Experience of using full range of IT systems including accurate data entry, typing and checking skills Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Desirable
Understanding of patient priorities and performance targets related to appointments and waiting times
Qualifications Essential
NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Berkshire NHS Foundation Trust
Address Frederick Potts Building, Royal Berkshire Hospital
Craven Road
Reading
RG1 5AN
United Kingdom
Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)