About this role
Job summary
We are a forward-thinking distance selling pharmacy delivering high-quality pharmaceutical services to patients across England. Our service model combines digital innovation, operational efficiency, and strict regulatory compliance to ensure safe and timely medication supply.
Main duties of the job
Due to continued growth, we are seeking an experienced Dispensary Manager to lead day-to-day dispensary operations, drive team performance, and maintain the highest standards of patient safety and governance.
About us
All Your Medication is a UK-based online pharmacy and healthcare provider that aims to make accessing medicines and pharmacy services more convenient and accessible. Operating through a digital platform, the organisation offers online pharmacist consultations, prescription ordering and delivery, travel health services, over-the-counter medicines, and wellness products. Patients can also manage their healthcare through a dedicated mobile app, which provides medication reminders and prescription updates.
Trading as Guardia Pharma Ltd and regulated by the General Pharmaceutical Council (GPhC), All Your Medication combines professional pharmacy expertise with digital healthcare solutions to support patients in managing their medicines and wellbeing. The organisations focus is on delivering safe, accessible, and patient-centred pharmacy services that help individuals access the healthcare support they need, when they need it.
Job description Job responsibilities
As Dispensary Manager, you will take full responsibility for the operational management of the dispensary, ensuring prescriptions are processed safely, efficiently, and in line with GPhC standards and NHS regulations.
Operational LeadershipOversee all dispensary operations, ensuring smooth workflow and service deliveryManage prescription volumes within a distance selling model, ensuring turnaround times are metOptimise processes to improve efficiency, accuracy, and scalabilityClinical Governance & ComplianceEnsure compliance with GPhC standards, SOPs, and NHS contractual requirementsMaintain audit-ready records and support regulatory inspections (e.g. CQC, GPhC)Oversee incident reporting, dispensing error investigations, and learning implementationEnsure controlled drugs and prescription governance requirements are metQuality & Patient SafetyChampion a culture of patient-centred care and continuous improvementMonitor service quality, responding to patient feedback and complaintsSupport the safe handling of remote patient queries (phone, email, digital platforms)Stock & Systems ManagementManage inventory control, ordering, and stock accuracyOversee use of EPS and digital pharmacy systemsEnsure secure data handling and GDPR compliance
Person Specification
Qualifications Essential
NVQ Level 3 in Pharmacy Services (or equivalent) Significant experience working in a UK pharmacy setting (community or distance selling) Proven experience in a senior dispensary or supervisory/management role Strong understanding of UK pharmacy law, dispensing processes, and governance requirements Experience managing teams in a fast-paced environment
Desirable
Experience within a distance selling pharmacy setting Leadership or management qualification (e.g. ILM, NVQ Level 4+) Experience with audits, SOP writing, or service development Knowledge of high-volume dispensing operations
Experience Essential
Strong leadership and people management capability Excellent organisational and operational planning skills High attention to detail and commitment to patient safety Ability to work in a fast-paced, target-driven environment Confident communicator across remote and multidisciplinary teams
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name General Practice Medical Solutions Ltd
Address 1st Floor, 1-9 Castle Street
Hinckley
LE10 1DA
United Kingdom
Employer's website http://eharleystreet.co.uk/ (Opens in a new tab)