About this role
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Leader at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities. A Leader is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple’s goals. Description Leadership Roles: (Lead, Manager, Senior Manager, Store Leader) -Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals. -Assist with recruiting, training, developing, and retaining a diverse, high-performing team. -Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. -Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. -Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas. -Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Technical Roles: (Genius, Technical Expert, Technical Specialist) -Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support e ffi cient and high-quality repairs. -Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. -Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software. -Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Sales Support Roles: (Specialist, Pro, Expert, Creatives) -Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. -Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes. -Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities. Minimum Qualifications Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Be proficient in written and spoken English (sign language supported). Have experience leading others in retail, sales, or a related field. Preferred Qualifications Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks. Follow through on commitments and establish mechanisms to encourage others to do the same. Instill trust within the team and operate with a high level of integrity. Make timely and sound decisions by asking questions and using analytics, experience, and judgment. Communicate with excellence, and tailor your communication style to different audiences. Develop others through mentorship, coaching, and effective feedback. Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment. Resolve conflict and settle differences in productive ways. Pay & Benefits This posting is not for a specific job opening and by submitting your resume you are expressing interest in being contacted about this type of role at Apple in the future. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.