About this role
Job summary
Previous applicants need not apply
Warrington & Halton Teaching Hospital NHS Foundation Trust's Switchboard team provides a vital service to staff, patients and their relatives and provides a professional customer service 24/7 365 days a year. In house training will be provided to deal with all aspects of Switchboard duties.The post holder will form part of the Switchboard team, working various shifts to cover a busy hospital switchboard.
Main duties of the job
The post holder will be responsible for operating the hospital switchboard answering all incoming and outgoing calls in a timely and efficient manner. Responsible to be involved in all associated procedures within the Switchboard environment, responding to all emergency calls and alarms whilst remaining calm, concise, and polite under pressure. The post holder will be required to perform in an environment where the work pattern is unpredictable and to demonstrate flexibility with their availability.
About us
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation
Our mission is to be exceptional for our patients, our communities and each other
Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn
Our approach to healthcare is founded on our four core values:
Kind - we are caring, supporting and respectful to everyone
Open - we are honest, transparent and open to new ways of working
Fair - we listen, value our differences and are inclusive to all
One team - we work well together and with our communities
We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey
We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families
Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application
Job description Job responsibilities
To operate the trust switchboard and answer and connect all external & internal, incoming and outgoing calls in a polite and efficient manner.
FULL JOB DESCRIPTION ATTACHED
Person Specification
Experience Essential
Effective Communication skills
Desirable
IT skills
Educated to GCSE standard or equivalent Essential
Work in a customer care environment
Desirable
Willing to work extra hours to cover colleagues during annual leave and sickness
Ability to work without direct supervision Essential
Able to work shifts and unsocial hours which includes lone working
Desirable
Knowledge of medical terms
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North Cheshire and Mersey NHS Foundation Trust (WHH)
Address Warrington Hospital Appleton Wing 2nd Floor
Lovely Lane
Warrington
WA5 1QG
United Kingdom
Employer's website https://northcheshireandmersey.nhs.uk/ (Opens in a new tab)