About this role
Job summary
Previous applicants need not apply
An exciting opportunity has arisen for a Band 3 Waiting List Co-ordinator at 37.5 hours per week working in the Endoscopy waiting list team.
We are looking for an enthusiastic, dynamic and excellent team player with an interest in Waiting List Management to join our well established team of staff.
The individual needs to flexible and motivated, with good communication skills as they will be dealing with the general public. It's essential the applicant has good keyboard skills and previous waiting list experience would be desirable.
Main duties of the job
To work as part of the endoscopy waiting list team, administering waiting lists in line with Trust policies and procedures. To ensure that elective admissions are processed effectively and that National and local access targets are met. To undertake systematic, regular validation of the admission lists.
To ensure all endoscopy sessions are booked to capacity working closely with the wider Endoscopy team.
In line with booking policies and procedures, agree admission dates with patient and send out letters and information to patients with regard to their admission to hospital.
Inform Endoscopy staff when special equipment, needs to be ordered to ensure it is available at the time of the procedure.
Deal with enquiries from patients and G.P.s about waiting times and admissions. This includes dealing with patients, or the relatives of patients, with suspected or confirmed cancer and with people from differing backgrounds.
Maintain specified waiting lists in accordance with Trust waiting list policies.
Add patients to the waiting lists within in a timely manner, ensuring that patient details are correct and complete.
Arrange admissions in accordance with clinical priority (including cancer fast track) and by the breach date. Extensive periods of concentration are required for data input, analysis of waiting lists and rotas in order to organise theatre schedules.
Use knowledge of case-mix and equipment requirements when scheduling patients into Endoscopy sessions.
About us
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation
Our mission is to be exceptional for our patients, our communities and each other
Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn
Our approach to healthcare is founded on our four core values:
Kind - we are caring, supporting and respectful to everyone
Open - we are honest, transparent and open to new ways of working
Fair - we listen, value our differences and are inclusive to all
One team - we work well together and with our communities
We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.
We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.
Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application
Job description Job responsibilities
To work as part of the waiting list team, administering waiting lists in line with Trust policies and procedures. To ensure that elective admissions are processed effectively and that National and local access targets are met. To undertake systematic, regular validation of the admission lists.
***Please see the attached document for a full Job Description and Person Specification***
Person Specification
Experience Essential
Experience of working in NHS clerical
Desirable
Knowledge of waiting list administration
Qualifications Essential
Educated to GCSE level in Maths and English NVQ level 2 - Business and Admin (or equivalent knowledge/experience)
Desirable
NVQ level 3- Business and Admin (or equivalent knowledge/experience) ECDL (European Computer Driving License
Skills, Knowledge & Competencies Essential
Full understanding of patient access targets Able to adapt to changes in practice, policies, and procedures Experience of dealing with the public/patients Keyboard skills
Desirable
Knowledge of Trust PAS systems Experience and knowledge of Windows based applications
Specific role requirements Essential
Good interpersonal skills Able to deal with sensitive issues with tact and diplomacy Able to work as part of a team Positive and enthusiastic approach to work Polite and courteous Able to relate to people from differing backgrounds Able to communicate in a variety of settings with staff and patients at varying levels of understanding
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North Cheshire and Mersey NHS Foundation Trust (WHH)
Address Halton
Hospital Way
Halton
WA7 2DA
United Kingdom
Employer's website https://northcheshireandmersey.nhs.uk/ (Opens in a new tab)