About this role
Job summary Quality, Information, Safety and Governance Coordinator The Role Behind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes. At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and were looking for a coordinator to help keep everything running smoothly. As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team. Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests. This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance. Youll work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well managed
Main duties of the job The Quality, Information, Safety and Governance (QISG) Co-ordinator role at IC24 is crucial for maintaining the accuracy and smooth functioning of patient services. The successful candidate will provide administrative and coordination support to the QISG team, manage records, coordinate meetings, and assist with handling incidents, complaints, and information requests. The focus is on ensuring statutory, regulatory, and safety responsibilities are met across all services. This position plays a vital role in patient safety, service quality, and regulatory compliance by maintaining accurate information, strong governance, and well-managed processes. The coordinator will collaborate closely with colleagues from various teams, contributing significantly to achieving the organisation's governance and compliance objectives.
About us Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise focused on providing innovative primary care services to over six million patients. IC24 is dedicated to improving access to healthcare, reducing demand on secondary care, and delivering GP-led out-of-hours services, NHS 111, and other primary and secondary care services. The organisation is committed to equality, inclusion, and creating a supportive environment for all employees and applicants. IC24 actively encourages applications from diverse backgrounds, striving to create an inclusive workspace where every individual feels a sense of belonging. It prioritises safeguarding, protecting, and promoting the welfare of service users and employees, aligning its recruitment practices with relevant legislation and guidance.
Job description Job responsibilities Package Description:
Quality, Information, Safety and Governance Coordinator
The Role
Behind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes.
At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and were looking for a coordinator to help keep everything running smoothly.
As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team. Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests.
This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance.
Youll work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well managed, action is tracked, and the organisation is supported to meet its responsibilities.
What youll focus on
Coordinating QISG meetings, agendas, actions and documentation Maintaining accurate records including risk registers, complaints logs and governance trackers Supporting incident, complaints and information request processes (including DSARs and RFIs) Producing reports and extracting data from governance systems (e.g. Ulysses) Supporting audits, inspections and quality assurance activity Maintaining shared mailboxes and ensuring timely routing of queries Supporting the development and dissemination of learning from incidents and complaints Assisting with DSPT and information governance compliance activity Ensuring governance documents and archives are accurate, organised and accessible
About you
Youre organised, detail-focused and comfortable working in a structured but fast-moving governance environment. You can manage competing priorities, handle sensitive information appropriately, and support multiple stakeholders with professionalism and accuracy.
This role would suit someone who:
Has experience in an administrative, governance, quality or healthcare support role Is confident using systems to manage data, reports and documentation Understands the importance of confidentiality, information governance and data protection Has strong organisational skills and can manage multiple deadlines Communicates clearly and works well with a range of stakeholders Is comfortable producing accurate notes, reports and maintaining records Has excellent technical skills and experience using Microsoft Office (Outlook, Word, Excel, Teams)
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location
Ashford, Kent
Hybrid working with a minimum of 2 days per week in the office.
Whats in it for you?
Annual Salary of £26,000 Opportunity to join the NHS Pension Scheme Additional annual leave above statutory minimum based on service Enhanced family leave (maternity, paternity and adoption leave and pay) Inclusive wellbeing benefits Employee Assistance Programme including free 24/7 independent counselling and occupational health services Professional development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
IC24 is committed to safer recruitment practices, safeguarding children and vulnerable adults, and ensuring all recruitment activity aligns with relevant legislation and guidance.
We celebrate brave ideas and brave people.careers.ic24.org.uk
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
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Person Specification
Qualifications Essential
Youre organised, detail-focused and comfortable working in a structured but fast-moving governance environment. Experience in an administrative, governance, quality or healthcare support role. Confident using systems to manage data, reports and documentation. Understands confidentiality, information governance and data protection. Strong organisational skills, manages multiple deadlines. Excellent technical skills and experience using Microsoft Office (Outlook, Word, Excel, Teams).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Integrated Care 24 Ltd
Address IC24
Ashford
TN24 0GP
United Kingdom
Employer's website https://careers.ic24.org.uk/ (Opens in a new tab)