About this role
Job summary
Are you looking for a rewarding role where no two days are the same and your work genuinely makes a difference? Woodview Medical Centre is seeking two full-time enthusiastic and reliable receptionists/care navigators to join our friendly, fast-paced GP practice. We would also consider part time/job share so please apply stating the hours you are available to work.
The role requires flexibility, with shifts available Monday to Friday between 08:00 and 18:30, and participation in a Saturday morning rota when required (i.e. for flu clinics).
Please note, the closing date may be brought forward if sufficient applicants are received.
Main duties of the job
You will be at the heart of the surgery, delivering excellent patient care and customer service while supporting the smooth day-to-day running of the practice. This is a varied role that combines reception, care navigation, appointments management and administrative duties.
About us
Woodview Medical Centre is a thriving, forward-thinking training practice located on the edge of Northampton, benefiting from excellent transport links and free on-site parking. From our modern, purpose-built premises, we provide high-quality general medical services to a diverse and growing patient population of approximately 11,000 patients.
As a proud member of the MWeb Primary Care Network, we continue to expand our services and embrace new ways of improving patient care. This makes it an exciting time to join our supportive team and be part of a practice that is committed to development, learning and continuous improvement.
Job description Job responsibilities
Your responsibilities will include:
Greeting patients and visitors to the practice Answering and directing telephone calls Care navigating and signposting to the relevant team member and making appointments Answering patient queries both over the telephone and face to face Ensuring same day appointments are booked into appropriate slots in line with practice procedures Checking emails on a daily basis A variety of admin duties
Person Specification
We are looking for someone who is calm under pressure, enjoys working with people, and thrives in a busy environment. Essential qualities and skills include: Essential
Experience working with the general public and in an administrative or receptionist role Excellent communication skills with a clear, polite telephone manner Strong IT skills, including Microsoft Office and Outlook Good organisation and time-management skills Ability to work both independently and as part of a team A professional, cheerful and empathetic approach, particularly in sensitive situations Flexibility, motivation and a forward-thinking mindset A Disclosure and Barring Service (DBS) check will be required for this role
Desirable
Experience working in a healthcare setting Knowledge of SystmOne GCSEs (or equivalent) in English and Maths AMSPAR Receptionist qualification or NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address 26 Holmecross Road
Northampton
Northamptonshire
NN3 8AW
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)