About this role
Job summary
Clinical Support Worker (Senior Healthcare Assistant) - Martha's Rule
Full time - 37.5 hours - Monday to Friday
Cross-site working is required, with shifts likely to be across both Peterborough City Hospital and Hinchingbrooke Hospital within the same working week.
For Band 3 appointments: NVQ / QCF Level 3 in a health-related subject or demonstrable equivalent experience supported by completion of a competency-based clinical skills framework
Interviews will be held face to face at Peterborough Hospital.
Main duties of the job
The Trust has implemented Martha's Rule as part of our commitment to listening, acting, and ensuring safe, compassionate care. We have an exciting fixed term or secondment opportunity for a Martha's Rule Support Worker to help patients, families, carers and staff raise concerns about deterioration and feel confidently heard.
This role is central to strengthening patient safety, supporting early escalation, and fostering psychological safety across our wards and departments.
About us
We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Job description Job responsibilities Working closely with the Critical Care Outreach Team to provide a calm, compassionate point of contact for patients, families and carers who are worried about a patients condition. Work alongside clinical teams to ensure the Patient Wellness Questionnaire "how are you today compared to yesterday or when you were last asked" is asked daily and embedded into everyday practice. Uphold the principles of the NHS Patient Safety Strategy, PSIRF, and Duty of Candour. Support staff to manage difficult conversations, promoting a culture of openness and shared learning. Help gather immediate feedback following a Marthas Rule call to support continuous improvement. Maintain clear, factual records to ensure safe communication and followup. Collect data, complete analysis and contribute to board papers / reports.
Person Specification
Key Skills Essential
Ability to communicate clearly in English in writing, via IT, verbally and using the telephone For Band 3 appointments: NVQ / QCF Level 3 in a health-related subject or demonstrable equivalent experience supported by completion of a competency-based clinical skills framework
Experience and Knowledge Essential
Experience of working as a Healthcare Support Worker Experience of caring for patients in an acute setting
Education and Qualifications Essential
Maths and English skills equivalent to Level 1 Literacy and Numeracy Completion of Care Certificate or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Anglia NHS Foundation Trust
Address Peterborough City Hospital / Hinchingbrooke Hospital
Bretton Gate / Hinchingbrooke Park
Peterborough / Huntingdon
PE3 9GZ
United Kingdom
Employer's website https://www.nwangliaft.nhs.uk/ (Opens in a new tab)