About this role
Job summary
Victoria Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 19 hours per week, working 3 to 4 days between the hours of 7.45am and 7.00pm, on a 6 week rota. Set days and hours are not available for this position. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. Short telephone interviews will be conducted week commencing 15th June followed by face to face interviews for successful candidates.
Main duties of the job
Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
Victoria Surgery is a well-established and friendly practice in the centre of town caring for a patient population of approximately 11,000. Our team recognises the importance of a good work-life balance.
Our practice team consists of 9 list holding GPs and a dedicated clinical team including, clinical pharmacists, nurse practitioner, 1 nurse and a trainee nursing associate. We are supported by a full management, administration and dispensary team.
We are part of the Bury St Edmunds Primary Care Network and the successful candidate will work alongside a team including paramedics, social prescriber, care coordinators and pharmacy technician.
We place great value on our staff and offer:
A comprehensive induction and training period of 4 months. Membership of the NHS pension scheme. Blue light card for NHS discounts at various outlets. Staff room with tea/coffee and snacks provided. 33 days annual leave (WTE) including bank holiday Long service leave entitlement
Job description Job responsibilities
If you would like to find out more information about this role, please see the attached job specification
Person Specification
Experience Essential
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. Flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues during periods of annual leave.
Experience Essential
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. Flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues during periods of annual leave.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address 16 Victoria Street
Bury St Edmunds
Suffolk
IP33 3BB
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)