About this role
Job summary
Job purpose
The job holder is responsible for providing an efficient, welcoming reception and administrative service for the Trust's Outpatient areas. The role includes reception duties relating to patient verification, recording the patient on the Trust's Patient Administration System, booking patient appointments and dealing with external telephone enquiries from patients, GPs, and other associated hospitals and internal stakeholders.
The post holder will be expected to work in Trauma & Orthopaedics Outpatient, known as Fracture Clinic in East Surrey Hospital. Although the post is only 16 hours, working hours can be negotiable and there could be some availability of extra bank/overtime to cover, so as to facilitate the need of the department. Tuesdays, Thursdays and Fridays are extremely important days that will need to be covered.
The post holder will have to work alongside with Nurses, Allied Health Professionals, Orthopaedic Practitioners, Orthopaedic Technicians, Trauma Coordinators, Registrars and Consultants that conduct their clinic in the department.
Main duties of the job
For further information, please see the attached job description and person specification for a full list of duties and responsibilities.
About us
We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.
Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon - covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.
We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.
Job description Job responsibilities
For further information, please see the attached job description and person specification for a full list of duties and responsibilities.
Person Specification
Criteria Essential
Evidence of a good standard of written English appropriate to the role A complete and accurate application Suitability for role evidenced in supporting statement Evidence of essential experience for role Meet the essential education/qualifications required for the role Hold the necessary mandatory professional/clinical registration Evidence of Trust values and behaviours Evidence of any other essential criteria outlined in the person specification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Surrey and Sussex Healthcare NHS Trust
Address Trauma & Orthopaedic Outpatient/ Fracture Clinic
East Surrey Hospital Canada Drive
Redhill, Surrey
RH1 3PW
United Kingdom
Employer's website https://surreyandsussex.nhs.uk/ (Opens in a new tab)