About this role
Job summary
The Cardio-Respiratory department are looking for a friendly, hardworking and motivated team player to join our small but busy receptionist team at Leighton Hospital.
The successful candidate will have excellent communication and problem solving skills and ideally, a background in administration or customer services. Key requirements of this role are to welcome and receive patients/relatives/carers and other visitors into the Cardio-Respiratory department, maintaining patient flow and processing data to an agreed quality standard.
The post holder will be expected to organise their own workload in order to maintain an efficient and professional service and must demonstrate excellent interpersonal and IT skills.
Main duties of the job
To support efficient operational day-to-day running of the department.
Meet and greet patients/carers/relatives and other visitors to the Cardio-Respiratory department in a polite, friendly and professional manner.
Process patient appointments on arrival, ensuring all demographic and appointment details are correct.
Utilise Trust digital systems and other applications required to support the patient pathway.
Liaise with the physiology team within the department ensuring effective communication is maintained at all times.
Deal with enquiries either face to face or over the telephone promptly and efficiently.
Working days will be Monday, Tuesday and Saturday each week with a start time of 8.30am. You may occasionally be asked to swap your working day/hours due to operational issues.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.
The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job description Job responsibilities
Provide an efficient reception service, greeting and booking in patients efficiently, dealing with the general public and assisting visitors as they arrive. Deal with enquiries from staff and patients promptly, taking action as necessary and directing patients/relatives and carers accordingly. Maintain systems and processes to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard. Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing / scanning reports and essential documents in the appropriate places. Demonstrate proficient use of the required electronic systems for correspondence, clinic management and the retrieval of information as and when required. Maintain professional and constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients as well as working within an established team of receptionists. Support patient screening processes in line with IPC guidance. Working as part of a small, professional and friendly team and be flexible to the needs of the service.
Person Specification
Qualifications Essential
GCSE Maths and English (grade C or above) or equivalent qualifications. Experience of having working relationships with clinicians, GPs, managers, consultants, and other clinical staff
Desirable
Customer Service training/experience
Skills and Knowledge Essential
Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines Effective customer service skills Excellent interpersonal and communication skills, both writing and speaking in English language
Desirable
Knowledge of medical terminology Ability to solve problems & make decisions under pressure
Experience / Knowledge Essential
Previous office experience Importance of equality, diversity and rights Experience of dealing directly with the public Awareness of the need for confidentiality in accordance with the Date Protection Act and national/local guidelines
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Mid Cheshire Hospitals NHS Foundation Trust
Address Leighton Hospital
Middlewich Road
Crewe, Cheshire
CW1 4QJ
United Kingdom
Employer's website https://www.mcht.nhs.uk/ (Opens in a new tab)