About this role
Job summary
TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK;
https://globaleur242.dayforcehcm.com/CandidatePortal/en-GB/msichoices/Posting/View/8370
PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK
This role is being advertised as a Customer Service Advisor however the successful applicant will be employed as a Client Care Coordinator.
Main duties of the job
The Role
This is not a coldcalling role. Youll be supporting clients during important and often emotional moments, ensuring every conversation is handled with empathy and care. Our team prides itself on creating a positive, supportive environment where your contribution genuinely matters.
Were looking for compassionate, confident communicators with a proactive approach and a genuine desire to help others. In return, youll join a collaborative team with strong support, ongoing development, and a workplace that values your impact.
Training & Working Pattern
Your journey begins 3rd August 2026 with 4 weeks of onsite training (MonFri, 8AM4PM).After 5 months onsite, youll have the option to move into hybrid working.
Shifts run between 8AM and 8PM, with an alternate Sunday shift
Ready to join a contact centre that truly makes a difference?
About us
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
Were proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
Job description Job responsibilities
For more information on the role, please refer to the following job description:https://www.msichoices.org.uk/wp-content/uploads/2024/07/Job-Description-Client-Care-Coordinator-v2.pdf
Person Specification
Experience Desirable
Experience in customer service
Employer details Employer name MSI Reproductive Choices
Address MSI Reproductive choices
Woodlands
Bradley Stoke
Bristol
BS32 4JT
United Kingdom
Employer's website https://www.msichoices.org.uk/careers/ (Opens in a new tab)