About this role
Job summary
We are looking to appoint an efficient and enthusiastic receptionist to join our Urology team. You would be responsible for greeting patients and visitors to our busy Urology clinics as well as duties such as dealing with telephone queries and providing some administrative support to our nursing team. You should be patient focused with excellent customer service skills. You will be expected to provide comprehensive clerical and administrative support to the department.
This is a fixed term post for 12 months.
Main duties of the job
Provide an effective face to face/telephone reception service e to support the delivery of an efficient patient service.
Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.
To use patient administration system and other Trust Applications required supporting the patient's pathway. Duties include checking and updating patient lists and using IT systems to accurately log all admissions, transfers and discharges.
Arrange outpatient clinic appointments for patients where necessary. When appropriate arrange ambulance transport for patients.
Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients and their relatives
Complete administration tasks, and undertake any typing as required, e.g Diagnostic reports ensuring continuity of service is maintained - including filing, photocopying, fault reporting, GP and clinic letters, arrangement of patient follow up appointments, ensuring tests/investigations are correctly completed.
Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.
Administration support for Sister/Nurse-in-Charge/Senior ClinicianOrder and maintain ward supplies as necessary and in accordance with Trust policies.
Closing date: 11 June 2026
Interview date: 26 June 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts:
We see on average 4810 OP appointments a day. We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Education, Training and Qualifications Essential
GCSE English or equivalent IT literacy
Desirable
NVQ 2 in Customer service or equivalent knowledge and skills
Experience and Knowledge Essential
Understanding of range of administrative procedures Knowledge of waiting list procedures in line with local and national targets
Desirable
Experience of working in a customer facing role
Skills and Ability Essential
Evidence of organisational skills Evidence of keyboard skills
Communication and Interpersonal skills Essential
Evidence of dealing with queries face to face or over the phone Evidence of customer care skills Evidence of supporting colleagues
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust
Address Queens Hospital
Belvedere Road
Burton-On-Trent
DE13 0RB
United Kingdom
Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)