About this role
Job summary
We are looking for a highly organised and motivated Fracture Clinic Administrator / Departmental Coordinator to join our Trauma and Orthopaedic team. This is a key administrative role supporting the efficient day-to-day running of fracture clinics across the Trust.
You will act as a central point of contact for patients, clinicians and other teams, ensuring smooth coordination of appointments and providing a professional and helpful service at all times.
Main duties of the job
Manage patient appointments including booking, cancelling and rescheduling clinics via telephone, letter and face-to-face contactAct as a first point of contact, handling enquiries from patients, clinicians and external agencies in a professional and timely mannerMaintain accurate and up-to-date patient records across Trust systems (e.g. PAS, Bluespier) Support the coordination and smooth running of fracture clinics and departmental activities Prepare, process and distribute correspondence, reports and clinic documentationMonitor and manage clinic stock levels, ordering supplies and liaising with suppliers as requiredEnsure all administrative processes comply with Trust policies, data protection and confidentiality standardsAssist with data collection, reporting and audits to support service performance and improvementWork collaboratively with colleagues and provide cross-cover across sites and departments when required
About us We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).
Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.
As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Job description Job responsibilities
Essential person specification requirements
Qualifications
GCSE English and Maths at grade C or above or equivalent RSA3 Word Processing or equivalent Experience
Previous experience of using Microsoft Word Ability to use initiative Dealing with the public both in person and on the phone Knowledge and Awareness
Awareness of own limitations. Confidentiality Keyboard skills Word-processing skills Computer Literacy Skills and Abilities
Ability to demonstrate literacy and numeracy skills Able to communicate clear and concise information both verbally and in writing Ability to prioritise own workload Experience of IT systems
Person Specification
Qualifications Essential
Please click apply now to view the full person specification (there is no obligation to submit an application).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Mid Yorkshire Teaching NHS Trust
Address Pinderfields Hospital
Aberford Road
Wakefield
West Yorkshire
WF1 4DG
United Kingdom
Employer's website https://www.midyorks.nhs.uk/ (Opens in a new tab)