About this role
Job summary
We are looking for a new Bank Ophthalmic Assistant to join our Manchester site. As a bank role the hours will be variable.
Main duties of the job
Our Ophthalmic Assistants are the face of Newmedica - they're often amongst the first people that our patients interact with on clinic visits and so having a welcoming, friendly, empathetic approach is vital.
It's a busy role - you'll be seeing a number of patients each day to take them through a range of diagnostic tests. These will be passed onto a senior clinician to ascertain if surgery or further treatment is required. You'll be using a variety of different equipment and systems so we're looking for someone who is comfortable using systems and is fairly tech savvy.
The thought of eye surgery can be a daunting prospect for patients to deal with, so our Clinic Assistants need to be able to put patients at ease. They also need strong communication skills to be able to explain the purpose of the different tests to ensure the patient understands their treatment.
About us
Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.
Were proud to have been certified as a Great Place to Work for the third year running and listed among the UKs top 30 Best Workplaces for 2026 recognition that reflects how colleagues feel about working here.
Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day - Commercial, Courageous, Compassion, Collaborative and Curious.
Job description Job responsibilities
ROLE SUMMARY
Ophthalmic Assistants are the public face of Newmedica and are integral to the successful operation of the clinic. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. They are also responsible for ensuring the smooth and efficient administration of the clinic, including ensuring that appointments are booked and that clinics are full, retrieving patient notes, recording and filing clinical outcomes and utilizing NewMedica's electronic patient records.
Combining a friendly and accessible personal manner with basic clinical testing skills, they pride themselves in delivering great customer service and their ability to work within small teams to maintain and enhance processes to maximize quality and efficiency. No clinical knowledge is assumed (full training will be given), but intellectual curiosity is required. It is expected that the companys growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities.
KEY RESPONSIBILITIES
Primary responsibility for delivering ongoing clinic services including:
Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered. Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with NewMedia's central operations team, updating NewMedia's electronic patient records and producing and providing letters to patients. Performing, verifying and recording results of clinical testing with absolute integrity. Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required. Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic. Appropriate escalation of process, clinical, equipment, quality or infection risk issues. Maintaining a positive relationship with client teams at every interaction. Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.
Person Specification
Experience Desirable
Previous experience of working with patients or carers Experience of dealing with a variety of data for example patient records, GP and patient correspondence and diagnostic test results
Qualifications Essential
A good level of general education or with equivalent experience GCSE Maths and English
Knowledge and skills Essential
Knowledge of eye physiology and treatment or a keen interest to build knowledge in this area Proven customer service skills with a passion for customer care A competent user of all Office 365 programmes & comfortable working on new systems such as patient record systems or diagnostic programmes An excellent grasp of the English language both verbally and in written format A good team player happy to jump in and support others when required Excellent organisation skills and the ability to multi-task Committed to delivery of consistently high standards of testing and administration Enjoys the routine and rhythm of a process driven environment Comfortable making a significant contribution in a small team Able to balance working independently with appropriate escalation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name New Medical Systems Ltd
Address Newmedica
Unit 27, Cobra Court, 2 Blackmore Road
Manchester
M32 0QY
United Kingdom
Employer's website https://www.newmedica.co.uk/ (Opens in a new tab)