About this role
Job summary
We are looking for a new Healthcare Administrator to join our Suffolk team. This will be 40 hours over 5 days per week including weekends, on a rota basis.
Main duties of the job
As youd guess from the title this role involves carrying out different administrative duties and its a varied role you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so were looking for someone who loves working in a fast-paced environment where every day is different.
About us
Who are we?
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here, we have been certified as a Great Place to Work for the third year running. The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2025.
Job description Job responsibilities
Healthcare Administrator you would be responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica s electronic patient record is up-to-date.
Healthcare Administrators are also the central point of contact for all telephone queries from both patients and clinic staff. Our administrators will have a friendly and accessible personal manner, and be able to deliver an effective administrative service to the clinic. They will be able to work independently and within the wider team, to maintain and enhance processes that maximise quality and efficiency.
Administrators would need to be able to communicate professionally with all stakeholders, local NHS Trusts, and CCGs. They will work without direct supervision whilst maintaining an efficient professional manner assisting in the booking of appointments in a timely manner as per the correct pathways; ensure operational and clinical governance protocols are maintained; healthcare and risk management standards are met whilst supporting the service and driving forward efficiency improvements working in conjunction with the Administration Lead and Service Manager.
Person Specification
Qualifications Essential
- Educated to A level standard or equivalent. - GCSE Maths and English
Experience Essential
- Exceptional administrator who can understand and deliver within a complex working environment. - Good organisation skills and the ability to multi-task. - Outstanding telephone manner with the ability to adapt approach to different situations. - Excellent verbal and written communication skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name New Medical Systems Ltd
Address Newmedica (suffolk) Ltd
Kempson Way
Bury St. Edmunds
Suffolk
IP32 7AR
United Kingdom
Employer's website https://www.newmedica.co.uk/ (Opens in a new tab)